Operations Analyst

New York, NY /
Supply Chain & Operations /
Full Time
Ten Little is on a mission to make parents’ lives easier by helping them find the right products for their children at every developmental stage. Created in collaboration with world-class doctors, the brand’s first category was PETA-approved vegan shoes that support natural development and movement coupled with tools to help find each child’s perfect fit. When it is time to size up, Ten Little’s predictive data platform sends personalized reminders for each child based on size, color, location, and season, and lets parents reorder instantly via text. Ten Little has since expanded into additional product categories including socks, accessories, and outdoor play, and brought mission-aligned and expert-vetted third-party brands onto its platform.

As an Operations Analyst, you’ll be the liaison between our customers and fulfillment team, communicating directly with both our warehouse and customers on a daily basis! In this role, you’ll:

    • Develop and continuously improve on fulfillment and customer operations SOPs
    • Troubleshoot and proactively resolve customer issues, inquiries, and touchpoints
    • Share customer insights with the larger team to continue to improve upon our product, sizing, and overall customer experience
    • Maintain product catalog, receiving, and outbound fulfillment information across all systems
    • Monitor warehouse operations to ensure SLA adherence
    • Provide recommendations around future supply purchases
    • Become an expert in our products and systems

Who you are:

    • 0-3 years of experience in e-commerce, retail, operations, or a similar field
    • Superior written and oral communication skills
    • A natural at creative problem-solving who possesses a desire to optimize day-to-day processes
    • Someone who excels at process and execution with a ‘no-task-too-big, and no-task-too-small’ attitude
    • Enthusiastic about solving new and complex challenges with a data-driven approach
    • Strong people skills; interacts with empathy, personality, warmth, and kindness
    • Experience with Gorgias and Shopify (preferred)