Web3 Support Engineer

Belgrade
Customer Success /
Full-time /
On-site
About Us

Tenderly is on a mission to empower every developer to utilize blockchain technology. To us, blockchain represents the future of software that is driven by open collaboration and compounding innovation. We strive to enable as many developers as possible to enter the blockchain industry and build groundbreaking products.
We built Tenderly as an all-in-one Web3 developer platform that combines debugging tools with observability and infrastructure building blocks. So far, we have helped tens of thousands of developers work with the blockchain more efficiently. We're actively working with some of the blockchain space's biggest names and have recently raised our $40M Series B led by Spark Capital!

Role Overview:

We are looking for a passionate, tech-savvy, customer-oriented individual to join our small but highly skilled team. You will work directly with our existing and prospective clients to deliver exceptional user experiences. Additionally, you'll collaborate with our engineering team to debug, troubleshoot, and suggest enhancements to our codebase.
We want someone who enjoys working in the fast-moving world of blockchain. If you're up to embracing a rapidly evolving environment, this could be the perfect job for you!
You will work on various questions coming from multiple channels and ranging from simple requests to complex log analysis and integrations debugging (fun fact: some of our team members also code internal tools and push bug fixes to production :yaaay:)
Our team is also actively engaged in onboarding clients and guiding them through the technical evaluation of Tenderly, so we anticipate that you will excel in communication while providing tailored support and ensuring that our clients feel valued and (sincerely) understood throughout this journey.
You should have (or be able to quickly adapt) deep technical knowledge and understanding of blockchain technologies, as well as the ability to resolve issues on the network, compute, and storage layers.
We are a startup in a fast-paced environment, so we expect you to be a self-driven person, eager to learn and have a collaborative teamwork spirit

Requirements:

Basic scripting in one or more programming languages ( Go, Python, Javascript…)
Previous exposure to HTTP, REST
Familiarity with JSON RPC
Experience with Web3 (nice to have)
Excellent written and verbal communication skills in the English language.
What We Offer

Finance

Stock Options - We believe that everybody should own a part of the company and we want our team members to benefit from our shared success.
Transparent compensation - To ensure fair and equal pay for all employees, salaries within the company are completely transparent.
Yearly bonus - Non-performance-based bonus amounting to 10% of the team member's annual base salary is given at the end of each year.

Support in Life Changes

Fully covered maternity leave - The leave is fully covered, in the amount of the last salary person received during the regular engagement.
Paternity leave - Four weeks of paid time off after a baby has arrived to help share the joys & responsibilities.

Working environment

In-office breakfast, lunch & drinks
Company equipment - Standard equipment includes a MacBook laptop, monitor, and a keyboard and mouse of your choice.

Welfare

Flexible, no less-than vacation policy - We know that unlimited vacation policies usually have the opposite effect, so we encourage people to actually take and use their time off for rest and relaxation. We have established a minimum of 21.5 days that should be used in a given time of 12 months.

Health insurance for you and your dependents - Medical insurance to keep you and your spouse, partner, and children healthy.

Tenderly is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.