Manager of Account Management - EMEA Key Account Team
Customer Success /
WHAT WE DO & HOW WE DO IT:
Whether companies produce computers, drugs, berries, or detergent, they have to get those goods from their facility to the consumer. Unfortunately, over $100B of goods are lost or damaged while in transit. Tive eliminates this waste by allowing companies to act on in-transit incidents before they happen.
The Tive tracker is a small device that measures the condition of a shipment (location, temperature, shock, etc.) and sends that information to the Tive web application where customers can configure what happens when the tracker detects an issue. Tive customers join because of the market leading product, but stay because everyone on the Tive team goes above and beyond to ensure their shipments arrive safely.
Tive is seeking a Manager of Account Management in Europe to lead a geographically distributed team of Account Managers to be strategic consultants for their customers, providing the best possible service to our clients that drives growth and builds customer loyalty. You will leverage your experience and judgment to define strategy within your team, implement processes, tools, and incentives to maximize ROI and accelerate growth. You will drive execution of strategy, ensuring the team is consistently delivering measurable results in customer satisfaction, YoY upsell revenue growth, renewal rates, retention rates and other operational quality metrics. This role partners closely with sales, product and customer support leadership as well as peer AM leaders to establish joint goals and strategies to help deliver the best experience possible for any customer at Tive, from the initial onboarding through the renewal and beyond.
A day in the life:
You hire, onboard, lead and coach a team of Account Managers tasked with managing complex and/or strategically important accounts and help them successfully retain and grow their book of business.
You define the right team structure and overall strategy to deliver Customers goals and achieve inputs and revenue targets.
As an advocate of the customer, you strategically influence multiple external and internal stakeholders to help your customers achieve their goals.
You help develop and iterate on the Account Management playbook, detailing strategies to convert, upsell, prevent churn, and renew sales agreements.
You identify revenue gaps/opportunities.
You define and drive adoption of strategies to unlock them and improve them.
You define and drive your team’s excellence standards and drive your team to adopt best practices.
You actively build succession plans and grow leaders and inform new organizational design proposals.
You effectively force multiply.
You participate in cross-org initiatives and business priorities that contribute towards departmental goals.
2 + years in a management role with a track record of hiring and maintaining a high-performing team
Success in optimizing products and services based on client needs
Demonstrated success working with cross-functional teams and building strong relationships internally and externally
Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue growth
At least 5-6 years of experience with Account Management / Customer Success, preferably in B2B SaaS companies
Bachelors’ Degree in a related field
Strong leadership and communication skills
A passion for data-driven insights
A solutions-oriented, customer-service and can-do attitude
WORKING AT TIVE:
Tive is a rapidly growing company with a highly efficient and talented team. Success is measured by your ability to solve problems for our customers and support your fellow co-workers in doing the same. We value transparency with frequent feedback between peers to ensure we all have the opportunity to grow and evolve together. Tive provides competitive compensation with comprehensive benefits (health, dental, 401k) and more. Come join us to make the world a more efficient place.
Tive is an equal opportunity employer. The Company is committed to providing an open and inclusive environment for all of its employees. The Company prohibits any discrimination on the basis of gender, gender identity, pregnancy, race, color, religion, sexual orientation, national origin, ancestry, age, disability, veteran status, criminal record, or genetic information.