Customer Support Representative

Pristina /
Customer Success /
Full-time
WHAT WE DO & HOW WE DO IT:

Whether companies produce computers, drugs, berries, or detergent, they have to get those goods from their facility to the consumer.  Unfortunately, over $100B of goods are lost or damaged while in transit.  Tive eliminates this waste by allowing companies to act on in-transit incidents before they happen.

The Tive tracker is a small device that measures the condition of a shipment (location, temperature, shock, etc.) and sends that information to the Tive web application where customers can configure what happens when the tracker detects an issue.  Tive customers join because of the market leading product, but stay because everyone on the Tive team goes above and beyond to ensure their shipments arrive safely.

About the Role: As a Customer Support Specialist, your number one focus will be to ensure that our customers have all of their issues properly addressed and reviewed. You will engage with customers and respond to customer inquiries over chat, phone, and e-mail, as well as working with our Hardware, Software and Customer Success teams to improve internal processes and contribute ideas for product improvements. The role offers a great opportunity to work in a collaborative, fast-paced environment, get exposure to all aspects of the business, and rapidly advance your career. 


Responsibilities: Deliver consistently professional support over chat, e-mail, and phone, answering technical questions, providing proactive support, and interfacing between customers and our hardware/software engineers to resolve technical issues work with other members of the Customer Success team on improving processes, tools, and documentation contribute feedback and feature requests based on customer interactions.


Requirements: 1-3 years of experience in a customer support role.

1-3 years of experience in a support role. Exceptional English communication skills and professional presence on the phone and over email. Strong interpersonal skills and reliable work ethic. Organization and time management skills. Creative problem-solving in a fast-paced environment. Empathetic, positive attitude – you’re enthusiastic about helping our customers succeed. Being able to commute to our office in Pristina.
 
Nice-to-Haves: Experience working with remote coworkers in other time zones. Experience in the supply chain industry. Experience at a tech startup. Experience with customer support tools such as Hubspot and ZendeskAbility to communicate in multiple languages (German, Spanish is a plus)
WORKING AT TIVE:

Tive is a rapidly growing company with a highly efficient and talented team.  Success is measured by your ability to solve problems for our customers and support your fellow co-workers in doing the same.  We value transparency with frequent feedback between peers to ensure we all have the opportunity to grow and evolve together.  Come join us to make the world a more efficient place.

Tive is an equal opportunity employer. The Company is committed to providing an open and inclusive environment for all of its employees.  The Company prohibits any discrimination on the basis of gender, gender identity, pregnancy, race, color, religion, sexual orientation, national origin, ancestry, age, disability, veteran status, criminal record, or genetic information.