Enterprise Key Account Manager

Remote /
Customer Success /
Full-time
At Tive we imagine a world fully transparent, where everything and everyone is connected. We want to pioneer beyond what the world thought possible so what others hold near and dear arrives on time and in full.

We believe and live four core company values:
1. Create transparency first, everything else second: We believe the strongest trust belongs to those who are transparent, open and deliver on their word.
2. Make it simple: We expect to do the work and deliver technical solutions to complex problems, simply.
3. At Tive, we’ve got your back: We hold fierce loyalty to our people.
4. Relentless iteration to find a better way: Our energy to learn new things and create solutions every day is unmatched anywhere in the world.

Tive exists to solve the real time visibility challenges related to one of the world’s largest and most complex networks: global logistics and supply chain. Our team is focused on giving our customers the most access to accurate, live, and meaningful information about their shipments. Whether by road or rail, ocean or air, Tive is the most innovative and accurate way for companies to track their cargo.

Tive is seeking an Enterprise Key Account Manager to be a strategic consultant for their customers, providing the best possible service to our clients that drives growth and builds customer loyalty.  You will leverage your experience and judgment to manage complex and/or strategically important accounts in order to retain and grow their business. This role is responsible for delivering the best experience possible for any customer at Tive, from the initial onboarding through the renewal and beyond. 

About the role: As an Enterprise Key Account Manager, your number one focus will be to ensure customers achieve their desired outcomes while using Tive products and services. You will ensure customer satisfaction, optimize product adoption rate; and help customers identify goals and track value derived from product use. Through these and other efforts, Account Managers will help retain and expand customer revenue.  The role offers a great opportunity to work in a collaborative, fast-paced environment, get exposure to all aspects of the business and earn performance-based compensation.

Responsibilities
-Onboarding New Clients 
-Evaluates and Analyzes Customer Needs
-Cultivates Healthy Customer Relationships 
-Engage the Renewal and the Upsell
-Enhances Customer Training
-Promotes Customer Loyalty Builds Trust and Transparency with Clients  
-Act as a Customer Advocate: Re-engages customers who seem to be inactive
-Client Retention


Qualifications
-5 + years in an Account Management / Customer Success role, preferably in B2B SaaS companies
-Success in optimizing products and services based on client needs
-Demonstrated success working with cross-functional teams and building strong relationships internally and externally
-Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue growth
-Bachelors’ Degree in a related field preferred
-Strong communication skills
-A passion for data-driven insights
-A solutions-oriented, customer-service and can-do attitude
We celebrate diversity and consider it key to our success as a team and a company. We are proud to be an equal opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.