Managed Services Specialist - 3PM- 11:00PM CEST

Pristina /
Customer Success /
Full-time
At Tive we imagine a world fully transparent, where everything and everyone is connected. We want to pioneer beyond what the world thought possible so what others hold near and dear arrives on time and in full.

We believe and live four core company values:
1. Create transparency first, everything else second: We believe the strongest trust belongs to those who are transparent, open and deliver on their word.
2. Make it simple: We expect to do the work and deliver technical solutions to complex problems, simply.
3. At Tive, we’ve got your back: We hold fierce loyalty to our people.
4. Relentless iteration to find a better way: Our energy to learn new things and create solutions every day is unmatched anywhere in the world.

Tive exists to solve the real time visibility challenges related to one of the world’s largest and most complex networks: global logistics and supply chain. Our team is focused on giving our customers the most access to accurate, live, and meaningful information about their shipments. Whether by road or rail, ocean or air, Tive is the most innovative and accurate way for companies to track their cargo.

As a Managed Services Specialist at Tive, you will play a critical role in the larger ecosystem of IoT devices, software, and people that work to ensure shippers and 3rd party logistic providers (3PLs) can rest easy knowing their shipment is being monitored at all times.

Our ideal candidate will have:

    • 1+ years experience in a customer-facing role, 
    • Outstanding customer service skills,
    • Excellent verbal and written communication skills,
    • The ability to effectively prioritize tasks whilst working in a fast-paced environment, and
    • A high school diploma or equivalent, however, a Bachelor’s degree would be even better.
    • In addition, they may have:
    • Previous experience working with truckers, dispatchers, carriers, and/or 3PLs, and
    • Fluency in English and/or Spanish.

What you’ll be doing:

    • You will actively monitor shipments on the Tive platform. 
    • You will address and resolve alerts triggered by Tive tracking devices.
    • You will engage with customers and transportation partners in a proactive and holistic manner.
    • With the four Tive core values in mind, you will provide excellent customer service to internal and external customers.

Need to know info:

    • Monitoring the logistics pipeline is a 24-7 operation, and thus you may be required to work outside the typical office working hours and days.
We celebrate diversity and consider it key to our success as a team and a company. We are proud to be an equal opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.