Managed Services Specialist
Customer Success /
WHAT WE DO & HOW WE DO IT:
Whether companies produce computers, drugs, berries, or detergent, they have to get those goods from their facility to the consumer. Unfortunately, over $100B of goods are lost or damaged while in transit. Tive eliminates this waste by allowing companies to act on in-transit incidents before they happen.
The Tive tracker is a small device that measures the condition of a shipment (location, temperature, shock, etc.) and sends that information to the Tive web application where customers can configure what happens when the tracker detects an issue. Tive customers join because of the market leading product, but stay because everyone on the Tive team goes above and beyond to ensure their shipments arrive safely.
HOW YOU CAN HELP:
Tive is looking for two Managed Services Specialist to resolve incidents for in-transit shipments. This role is a critical part of a larger ecosystem composed of IoT devices, software, and people that work to ensure shippers and 3PLs (3rd party logistic providers) can rest easy knowing their shipment is being monitored at all times.
SKILLS YOU WILL NEED:
- 1+ years experience in a customer-facing role.
- Outstanding customer service skills and excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and effectively prioritize tasks.
- High school diploma or equivalent required, Bachelor’s degree preferred.
- Previous experience working with truckers, dispatchers, carriers, and/or 3PLs
- Fluent in English (Spanish is a bonus)
WORKING AT TIVE:
Tive is a rapidly growing company with a highly efficient and talented team. Success is measured by your ability to solve problems for our customers and support your fellow co-workers in doing the same. We value transparency with frequent feedback between peers to ensure we all have the opportunity to grow and evolve together. Come join us to make the world a more efficient place.
Tive is an equal opportunity employer. The Company is committed to providing an open and inclusive environment for all of its employees. The Company prohibits any discrimination on the basis of gender, gender identity, pregnancy, race, color, religion, sexual orientation, national origin, ancestry, age, disability, veteran status, criminal record, or genetic information.