Customer Support Representative - Night Shift (2)
Customer Success /
At Tive we imagine a world fully transparent, where everything and everyone is connected. We want to pioneer beyond what the world thought possible so what others hold near and dear arrives on time and in full.
We believe and live four core company values:
1. Create transparency first, everything else second: We believe the strongest trust belongs to those who are transparent, open and deliver on their word.
2. Make it simple: We expect to do the work and deliver technical solutions to complex problems, simply.
3. At Tive, we’ve got your back: We hold fierce loyalty to our people.
4. Relentless iteration to find a better way: Our energy to learn new things and create solutions every day is unmatched anywhere in the world.
Tive exists to solve the real time visibility challenges related to one of the world’s largest and most complex networks: global logistics and supply chain. Our team is focused on giving our customers the most access to accurate, live, and meaningful information about their shipments. Whether by road or rail, ocean or air, Tive is the most innovative and accurate way for companies to track their cargo.
About the Role: As a Customer Support Specialist, your number one focus will be to ensure that our customers have all of their issues properly addressed and reviewed. You will engage with customers and respond to customer inquiries over chat, phone, and e-mail, as well as working with our Hardware, Software and Customer Success teams to improve internal processes and contribute ideas for product improvements. The role offers a great opportunity to work in a collaborative, fast-paced environment, get exposure to all aspects of the business, and rapidly advance your career.
Responsibilities: Deliver consistently professional support over chat, e-mail, and phone, answering technical questions, providing proactive support, and interfacing between customers and our hardware/software engineers to resolve technical issues work with other members of the Customer Success team on improving processes, tools, and documentation contribute feedback and feature requests based on customer interactions.
Requirements: 1-3 years of experience in a customer support role.
1-3 years of experience in a support role. Exceptional English communication skills and professional presence on the phone and over email. Strong interpersonal skills and reliable work ethic. Organization and time management skills. Creative problem-solving in a fast-paced environment. Empathetic, positive attitude – you’re enthusiastic about helping our customers succeed. Being able to commute to our office in Pristina.
Nice-to-Haves: Experience working with remote coworkers in other time zones. Experience in the supply chain industry. Experience at a tech startup. Experience with customer support tools such as Hubspot and Zendesk Ability to communicate in multiple languages (German, Spanish is a plus)
We celebrate diversity and consider it key to our success as a team and a company. We are proud to be an equal opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.