Customer Support Agent (Russian Language)
Yerevan
Customer Support /
Full time /
On-site
TokenWin is actively seeking a highly motivated and detail-oriented Customer Support Agent (Russian Language) to join our dynamic team. As a pivotal contributor to ensuring unparalleled customer satisfaction, you will play a crucial role in addressing inquiries, resolving issues, and providing timely and accurate information. This position offers a unique opportunity to engage with our diverse customer base and contribute to fostering a positive customer experience. If you excel in a fast-paced environment and possess excellent communication skills, we invite you to join our Customer Support team.
Responsibilities:
- Manage a high volume of incoming customer support requests via various channels, including mail, chat, and ticketing systems
- Identify, prioritize, and escalate customer issues related to the betting industry to relevant departments or senior team members
- Proactively follow up with customers to ensure the complete resolution of inquiries, maintaining a high level of customer satisfaction by providing accurate, valid, and comprehensive information
- Evaluate and analyze customer requests, handling needs, and complaints specific to the betting industry
- Provide appropriate solutions and alternatives within specified time limits, ensuring timely resolution
- Keep meticulous records of customer interactions, process customer accounts, and maintain organized documentation
- Follow standard processes, procedures, and regulations tailored to the betting industry
- Stay current with betting industry products, services, changes, and updates to deliver exceptional service and accurate information to customers
What will you need to have:
- Good English and Russian communication skills
- 1.5 year+ of solid Customer Support experience in Online Betting platform
- Knowledgeable in Online betting rules specifically in Sports book & Table Games
- Demonstrate flexibility and adaptability in work approach
- Excellent problem-solving skills and attention to details
- Able to work on shifting schedule
Why Join TokenWin:
- Play a key role in a pioneering team in the crypto casino industry
- Work in a dynamic, tech-oriented office environment in Yerevan
- Utilize advanced smart tools to maximize productivity and efficiency
- Competitive compensation package with opportunities for career growth and development in a growing sector
