Are you knowledgeable and experienced with both SaaS product management and prompt engineering? Do you love staying up to date on all the latest GenAI models, prompting and prompt optimisation strategies and techniques, and want to apply that in your daily work? Would you like to help build the future of AI Native customer engagement? If yes, keep reading as you could become an important member of Trengo’s talented and influential Product team and a crucial part of Trengo’s growth in the coming years!

At Trengo, we believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build an AI-powered customer engagement platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.

• Working closely with Product Designers and Engineers to identify and deliver new functionalities that solve our customers’ problems.

• Working in a collaborative, AI-first, test & learn, and highly agile manner.

• Setting clear expectations with stakeholders and keeping the broader teams informed and inspired.

• Identifying new opportunities with your team by understanding customer, user, and market requirements.

• Striving to create an environment of innovation, collaboration, and continuous improvement within the team and across the business.

• Distilling complex needs into effective prompts that help colleagues work smarter and customers get more value from our product (AI agents, for example).

• Testing and iterating prompts and prompt chains for your own domains and in collaboration with others.

• Leading prompt writing and optimisation strategy and tactics for an AI chapter that spans Product and Engineering.

• Coaching, conducting workshops, pairing and supporting, and anything else needed by colleagues in Product and Engineering to ensure continuous improvement of prompting knowledge and usage.

• Staying up-to-date with the latest advancements in AI, determining what is relevant for Trengo, and sharing this knowledge broadly.

• Experience as a senior or lead in a Product or Engineering role.

• 2+ years’ experience as a product owner or product manager in a SaaS startup or scale-up.

• Experience as a Prompt Engineer, or ability to demonstrate a high level of knowledge and proficiency in writing and optimising prompts for various use cases and with multiple LLMs/models. Knowledge and/or experience with agentic AI (AI agents) a plus.

• A passion for everything GenAI and prompting.

• Strong communication and stakeholder management skills.

• Customer centricity and an impact driven mindset.

• An adaptable and pragmatic mindset that allows you to embrace change and prefer progress over perfectionism.

This is what we carefully prepared for you:

• Finding yourself in a fast-growing company where your career can evolve. With the help of your number one supporter, your manager, you will follow our departmental growth tracks to pursue the career you want. This is one of the reasons for our positive Glassdoor reviews (4/5).

• We really value flexibility and trust our people. That’s why we work hybrid, and our people can work from abroad for 60 days per year.

• Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.

• An education budget to feed your curiosity, extra budget for team trainings, and 2 extra days off for your courses or conferences, if needed.

• 28 vacation days to rest, have fun, and travel as you wish. But, every once in a while, we also like to do it together. The last time, we went on an amazing trip to Valencia!

• Internet and phone allowance every month!

• Fancy learning Dutch? We also offer Dutch courses for our international employees!

• When you work from our beautiful office: you can bet we have delicious warm lunches together prepared by our in-house chef and workplace experience team. Also, your traveling expenses to Utrecht will be reimbursed.