Customer Support Specialist - Dutch speaking
Utrecht
Customer Success – Customer Support /
Full-time /
Hybrid
Summary
At Trengo, we pride ourselves on building software that helps businesses give their customers a great customer experience. As a Customer Support Specialist, you guide our customers in finding their way around Trengo, speaking from experience. You help customers create logical and efficient ways of working with Trengo to achieve the most value they can. You will be surrounded by a really dynamic, supportive, and empathetic team who will help you develop yourself.
We believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build an AI-powered customer engagement platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. Becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.
What your day-to-day looks like
You’ll be on the frontlines helping our awesome customers through every channel you can think of—email, chat, WhatsApp, phone—you name it. And yep, you'll be using our own software to do it (pretty cool, right?).
You're the friendly face (or voice) customers turn to when they want to learn more about Trengo, need some quick help, or run into a hiccup with the product. You’ll be the one who makes their day better.
You'll team up with our Customer Success Managers to tackle bigger accounts, and when something tricky comes up, you’re not afraid to roll up your sleeves and dig deep—sometimes teaming up with our Technical Support crew.
You’ll also look for smart ways to automate and improve the way we work. Over time, you’ll become a go-to expert in certain parts of the product. Think of yourself as a behind-the-scenes superhero, making things smoother and faster for both our team and our customers.
Qualifications/Experience
- Bonus if you have at least a year of experience helping customers in B2B, but more importantly you have a drive to learn and grow in this field!
- You possess excellent communication skills with a service-oriented attitude and a drive to provide our clients with the best customer experience.
- You take ownership of your work and you are proactive.
- You are curious, have a desire to learn, and are passionate about helping others.
- Technology is something you are interested in. You are able to understand new technologies and adapt to them quickly.
- Fluent in Dutch with good English skills.
- You already live in the Netherlands.
What we offer
- Finding yourself in a fast-growing company where your career can evolve. With the help of your number one supporter, your manager, you will follow our departmental growth tracks to pursue the career you want. This is one of the reasons for our positive Glassdoor reviews (4/5).
- We really value flexibility and trust our people. That’s why we work hybrid, and our people can work from abroad for 60 days per year.
- Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.
- An education budget to feed your curiosity, extra budget for team trainings, and 2 extra days off for your courses or conferences, if needed.
- A special focus on AI as a company, continuously finding ways to be "future proof" and incorporate new technology in your daily work.
- 28 vacation days to rest, have fun, and travel as you wish!
- Internet and phone allowance every month!
- Fancy learning Dutch? We also offer Dutch courses for our international employees!
- When you work from our beautiful office: you can bet we have delicious warm lunches together prepared by our in-house chef and workplace experience team. Also, your traveling expenses to Utrecht will be reimbursed.
