Customer Onboarding Specialist - Karachi
Customer Onboarding – Customer Onboarding /
US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That’s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.
At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.
We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we’re looking for someone exceptional to join our team.
About the job:
As a Customer Onboarding Specialist, you will play a pivotal role in ensuring our customers have a seamless activation journey, developing innovative approaches tailored to their needs, and taking end-to-end ownership of the onboarding process. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience, and onboarding is the first step of that process. Because this is a new department, you will have a critical hand in shaping its function within The organization. In exchange, you’ll be rewarded with a challenging, fun, and stimulating work environment and excellent customers to work with every day.
US Mobile offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, travel & food allowances, generous PTO schedule, and lots of additional perks!
- Manage customer interactions through orientation, cases, and enablement, with the goal of 100% customer satisfaction
- Develop a profound understanding of our customers' needs to craft a smooth and engaging video activation flow
- Take end-to-end ownership of the customer activation journey, ensuring a seamless and efficient onboarding process
- Innovate and develop your unique style and tone for customer onboarding, moving away from generic approaches to deliver a personalized and impactful experience
- Effectively manage high-stakes communications, both written and verbal, with stakeholders to ensure clarity and alignment
- Utilize a data-driven approach to optimize the customer onboarding process and enhance user experience
- Exceptional communication skills, both written and verbal, with the ability to manage high-stakes communications effectively
- Proven track record of taking ownership of work, identifying problems, and following through on commitments
- Innovative mindset, with the ability to develop a unique style and approach to customer onboarding
- Passion for leveraging video communication to transform workplace interactions
What's in it for you:
- Compensation: Above market salary package
- Commission on every activation
- Food allowance
- Travel allowance
- Health insurance
Think you’d be a great fit? Apply to learn more!