Customer Service Phone Specialist- Walser Automotive Group

Edina, MN
Walser Automotive Group – Corporate /
Full-time /
Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging. 
Compensation: 18.25/hr
How do our Phone Specialists Drive Impact?
Our Phone Specialist will be someone who will be providing our customers with exceptional customer service. Some of the responsibilities would include:
- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule service appointments, advise on recommended maintenance, confirm scheduled appointments, and reschedule missed appointments. 
- Perform outbound follow-up calls for due and overdue service clients, Special Order Parts (SOP) notifications, scheduling calls, and any additional outbound calls requested by management.

We are Looking For:

    • Six months of prior high-volume call center or similar experience.
    • Strong written, verbal, and interpersonal communication skills.
    • Exceptional customer service skills.
    • High level of detail orientation and accuracy.
    • Proven experience working within a team environment.
    • Familiarity with using Microsoft Office and being able to utilize other computer programs as needed.
    • Ability to type for 8 hours a day.

What We Offer:

    • Medical, Dental, Vision coverage & HSA/FSA 
    • Paid Parental Leave (Maternity, Paternity, Adoption) 
    • Adoption Assistance Program  
    • Life Insurance and 401K with Employer Match 
    • Pet insurance and Employee discounts 
    • Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride and Asian Hmong Alliance 
    • The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube 
We proudly operate on a set of Core Values which drive our decisions and actions daily. They are: 

- Do The Right Thing – Nothing is worth compromising a relationship. 
- Lead By Example – Be willing to help no matter how difficult the challenge. 
- Display Positive Energy – A good attitude is highly contagious. 
- Be Open Minded – The only thing that is constant is change. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.