Walser Auto Campus - Acura of Wichita Service Coordinator
Wichita, KS
Acura of Wichita – Service /
Full-time /
On-site
Join Acura of Wichita, a part of the Wichita Auto Campus owned by the Walser Automotive Group! Be a part of a luxury dealer with a strong foothold in the greater Wichita Area. A job here can turn into a lifelong career in automotive. All our roles are focused on strong customer service ideals and an effortless experience as a customer and employee. Starting with our stunning showrooms and brands we carry, it should be easy to recognize why we maintain such a positive reputation!
As a part of the Walser Automotive Group, Acura employees have access to top-ranking benefits through Walser such as PTO, Maternity-Paternity-Adoption Leave, Pet Insurance, Medical & Dental Insurance, 401k, and so much more! Our employees can build connections within the dealership and feel like a team while also being supported and maintaining access to competitive, comprehensive benefits through the Walser Automotive Group.
Compensation: $16.00-$17.00/hr
How do our Service Coordinators Drive Impact?
- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule service appointments, advise on recommended maintenance, confirm scheduled appointments, and reschedule missed appointments
- Perform outbound follow-up calls for due and overdue service clients, Special Order Parts (SOP) notifications, scheduling calls, and any additional outbound calls requested by management
- Promptly and professionally handle all incoming digital leads, live chats, and text messages with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule service appointments, advise on recommended maintenance, confirm scheduled appointments, and reschedule missed appointments
- Respond to voicemails or complete any other outbound calls needed and as assigned
- Master and follow all training materials including inbound/outbound service processes to accurately answer all clients’ questions
- Check for open recalls; keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
- Secure payments from customers and outside companies
- Greet service customers when necessary
- Embrace and exhibit Walser CORE values
- All other duties, tasks and/or projects as assigned
We're Looking For:
- Must have strong computer skills, including Outlook, Excel and Word (and preferably dual screen experience)
- Must have strong customer service background
- Must have excellent verbal and written communication skills
- Must be punctual and reliable with the ability to work flexible hours
What We Offer:
- Medical, Dental, Vision coverage & HSA/FSA
- Paid Parental Leave (Maternity, Paternity, Adoption)
- Adoption Assistance Program
- Life Insurance and 401K with Employer Match
- Pet insurance and Employee discounts
- Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride and Asian Hmong Alliance The opportunity to volunteer through the Walser Foundation
We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:
Do The Right Thing – Nothing is worth compromising a relationship.
Lead By Example – Be willing to help no matter how difficult the challenge.
Display Positive Energy – A good attitude is highly contagious.
Be Open Minded – The only thing that is constant is change.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
