Walser Auto Campus: Jaguar Land Rover Of Wichita Automotive Service Manager
Wichita, KS
Jaguar Land Rover - Wichita – Service /
Full-time /
On-site
Join BMW of Wichita, a part of the Wichita Auto Campus owned by the Walser Automotive Group! Be a part of a luxury dealer with a strong foothold in the greater Wichita Area. A job here can turn into a lifelong career in automotive. All our roles are focused on strong customer service ideals and an effortless experience as a customer and employee. Starting with our stunning showrooms and brands we carry, it should be easy to recognize why we maintain such a positive reputation!
As a part of the Walser Automotive Group, BMW employees have access to top-ranking benefits through Walser such as PTO, Maternity-Paternity-Adoption Leave, Pet Insurance, Medical & Dental Insurance, 401k, and so much more! Our employees can build connections within the dealership and feel like a team while also being supported and maintaining access to competitive, comprehensive benefits through the Walser Automotive Group.
Compensation: On Target Earnings range from $80,000-$120,000/year
How does our Service Manager Drive Impact?
- Our Service Manager will be someone who will be providing our customers with prompt, courteous and effective service. Some of the responsibilities would include:
- Display, merchandise, and promote services, manufacturer programs, and KPI
- Assist in ensuring that service department staff establishes and maintains good relationships with customers and to exceeds their expectations
- Assist Service Manager in performing daily, weekly, and monthly tracking of department sales and gross profit, customer effective labor rate, customer flat rate hours per R.O., and technician productivity
- Assist in Ensuring work RO’s get designated to the appropriate technician based on the technician’s capabilities (i.e., Lube Tech completes Lube work, Journeyman completes more complex diagnostic/repair work)
- Ability to provide answers to customers’ technical questions regarding vehicle needs and resolve customer complaints to meet customer satisfaction
- Ensure that the service drive, cashier lobby, and customer lounge areas are kept clean at all times
- Assist in filling in for service employees in the event of illness, training, or vacation
- Ensure that overall service department CSI is at or above nation and profitability goals are met
- Train and manage staff in company policies and ensure adherence to all company policies
- Motivate, counsel and monitor the performance of all department staff conducting disciplinary action or PIPs as needed and administer annual performance evaluations for staff with thoughtful feedback
- Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status
- Ensure staff completes all required job duties in an accurate and timely manner
- Complete employee terminations based on policy violations with HR approval
- Manage all staff pay rates and hours worked, schedules, time off, and other administrative duties
- Coordinate with the Recruiting Department to interview and hire department staff
- Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
- Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
- Ensure Walser service processes and scripts are followed by employees
- Support the career and professional development of staff
- Lead by example and be an advocate for staff
- Ensure warranty repairs are carried out to the highest standards of quality possible to ensure customer satisfaction
- Responsible for checking, verifying, and processing vehicle warranty forms
- Record, check, and process all claim information in line with manufacturer conditions
- Process and reconcile claim settlement paperwork received from manufacturers and concessionaires
- Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off
- Correct and resubmit rejected claims where it is felt that the claim is valid. Reporting on claims rejected for which a resubmission is not possible
We're Looking For:
- Must be at least 18 years of age
- Strong written, verbal, and interpersonal communication skills.
- Exceptional customer service skills.
- Minimum one year service writing experience.
- High level of detail orientation and accuracy.
- Proven experience working within a team environment.
- Familiarity with using Microsoft Office and being able to utilize other computer programs as needed.
- ADP experience is highly desirable.
- Having a good understanding of automotive parts and cars is desirable.
- Prior supervisory or management experience is a plus.
- This position will require you to move around the dealership and is not limited to sitting, standing, reaching, bending, and lifting.
What We Offer:
- Medical, Dental, Vision coverage & HSA/FSA
- Paid Parental Leave (Maternity, Paternity, Adoption)
- Adoption Assistance Program
- Life Insurance and 401K with Employer Match
- Pet insurance and Employee discounts
- Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser
- The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube
We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:
Do The Right Thing – Nothing is worth compromising a relationship.
Lead By Example – Be willing to help no matter how difficult the challenge.
Display Positive Energy – A good attitude is highly contagious.
Be Open Minded – The only thing that is constant is change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
