Walser Auto Campus: Acura of Wichita Service Manager
Wichita, KS
Acura of Wichita – Sales /
Full-time /
On-site
Join Acura of Wichita, a part of the Wichita Auto Campus owned by the Walser Automotive Group! Be a part of a luxury dealer with a strong foothold in the greater Wichita Area. A job here can turn into a lifelong career in automotive. All our roles are focused on strong customer service ideals and an effortless experience as a customer and employee. Starting with our stunning showrooms and brands we carry, it should be easy to recognize why we maintain such a positive reputation!
As a part of the Walser Automotive Group, Acura employees have access to top-ranking benefits through Walser such as PTO, Maternity-Paternity-Adoption Leave, Pet Insurance, Medical & Dental Insurance, 401k, and so much more! Our employees can build connections within the dealership and feel like a team while also being supported and maintaining access to competitive, comprehensive benefits through the Walser Automotive Group.
Compensation: $80,000-$120,000/year + Incentives based on service departments performance
How does our Service Manager Drive Impact?
- Our Service Manager will be someone who will be providing our customers with prompt, courteous and effective service. Some of the responsibilities would include:
- Display, merchandise, and promote services, manufacturer programs, and KPI
- Assist in ensuring that service department staff establishes and maintains good relationships with customers and to exceeds their expectations
- Assist Service Manager in performing daily, weekly, and monthly tracking of department sales and gross profit, customer effective labor rate, customer flat rate hours per R.O., and technician productivity
- Assist in Ensuring work RO’s get designated to the appropriate technician based on the technician’s capabilities (i.e., Lube Tech completes Lube work, Journeyman completes more complex diagnostic/repair work)
- Ability to provide answers to customers’ technical questions regarding vehicle needs and resolve customer complaints to meet customer satisfaction
- Ensure that the service drive, cashier lobby, and customer lounge areas are kept clean at all times
- Assist in filling in for service employees in the event of illness, training, or vacation
- Ensure that overall service department CSI is at or above nation and profitability goals are met
- Train and manage staff in company policies and ensure adherence to all company policies
- Motivate, counsel and monitor the performance of all department staff conducting disciplinary action or PIPs as needed and administer annual performance evaluations for staff with thoughtful feedback
- Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status
- Ensure staff completes all required job duties in an accurate and timely manner
- Complete employee terminations based on policy violations with HR approval
- Manage all staff pay rates and hours worked, schedules, time off, and other administrative duties
- Coordinate with the Recruiting Department to interview and hire department staff
- Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
- Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
- Ensure Walser service processes and scripts are followed by employees
- Support the career and professional development of staff
- Lead by example and be an advocate for staff
- Ensure warranty repairs are carried out to the highest standards of quality possible to ensure customer satisfaction
- Responsible for checking, verifying, and processing vehicle warranty forms
- Record, check, and process all claim information in line with manufacturer conditions
- Process and reconcile claim settlement paperwork received from manufacturers and concessionaires
- Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off
- Correct and resubmit rejected claims where it is felt that the claim is valid. Reporting on claims rejected for which a resubmission is not possible
We're Looking For:
- Must be at least 18 years of age
- Strong written, verbal, and interpersonal communication skills.
- Exceptional customer service skills.
- Minimum one year service writing experience.
- High level of detail orientation and accuracy.
- Proven experience working within a team environment.
- Familiarity with using Microsoft Office and being able to utilize other computer programs as needed.
- ADP experience is highly desirable.
- Having a good understanding of automotive parts and cars is desirable.
- Prior supervisory or management experience is a plus.
- This position will require you to move around the dealership and is not limited to sitting, standing, reaching, bending, and lifting.
What We Offer:
- We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:
- Do The Right Thing – Nothing is worth compromising a relationship.
- Lead By Example – Be willing to help no matter how difficult the challenge.
- Display Positive Energy – A good attitude is highly contagious.
- Be Open Minded – The only thing that is constant is change.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
