Service Designer (Remote)

San Francisco, CA /
Research & Development (R&D) /
Salaried, full-time
Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits.  Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy.  We are building the tools and designing an approach to enable care to reach the patients who can benefit most.  

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.


At Waymark, we believe in meeting patients and clinicians where they are— creating service touchpoints that are clear, delightful, thoughtful, and integrate seamlessly into their daily routines. As a Service Designer, you will solve meaningful problems, dive into deeply complex subject matter, break down design problems and constraints in a systematic way, and create design service solutions that meet the goals and needs of Medicaid beneficiaries and their care teams. You will work collaboratively with Researchers, Product Managers, Engineers, and Operations to deliver products and services that set a high quality bar for all Waymark experiences. This role reports to the leader of Waymark’s Research and Design practice.

Responsibilities

    • Work with the team to design Waymark’s service from end-to-end, creating thoughtful solutions for patients (Medicaid beneficiaries), and their care teams (Community Health Workers, Social Workers, Pharmacists, and partnering Clinicians).
    • Conduct generative and evaluative research to gain a deep understanding of the broad range of people who touch our service.
    • Explore, iterate, and test new product and service solutions as we continuously learn from patient and care team experiences with Waymark in the field.
    • Create journey maps, service design blueprints, wireframe flows, and UI mockups to rally the Waymark team around a shared vision of the service touchpoints we are building.
    • Shape our product at each stage of the product development process — collaborating with Research, Engineering, Product and Operations from discovery to launch.
    • Set a high quality bar for all Waymark services.
    • Build our team, processes, and culture — setting a positive tone within the Design team and across the company.

Qualifications

    • A portfolio that showcases your ability to dig into complex workflows and distill them into delightfully simple design solutions, preferably in healthcare or other regulated field
    • Extensive research and design toolkit — proficient at understanding user needs and creating service blueprints, journey maps, wireframe flows, UI designs, and prototypes
    • Eye for detail — consistently demonstrating a high degree of craft
    • Can-do attitude — continuously looking for ways to learn and grow
    • Excellent communication and collaboration skills, able to relate to all types of people
    • Bachelor’s or Master’s degree, and 5+ years of experience designing high-quality digital products, services, and visual interfaces
    • Experience working in fast paced environments, able to take ambiguity, changing priorities, and tough challenges in stride
    • A passion for solving complex, meaningful problems