Administrator
London
Operations – Operations /
Full-time /
Hybrid
🚀 Our mission: Put the best of people and technology at the heart of the built environment. By combining the expertise of field engineers and the agility of technology, we seek to be a leading player in facilitating the economic, digital, environmental and social transition for the better, particularly with the advent of the smart building.
Our conviction is that combining technology and innovation to enhance technical professions will be successful by giving back autonomy, time and recognition to the engineers: the true experts in the field and essential for successful performance. Hence, we are building hardware and software solutions to provide real-time, reliable and comprehensive data to optimise building management.
Everything in the company is built around its values: Care, Grit, Uniqueness! We make sure that we apply them every day, within our teams and with our customers and partners.
WeMaintain's mission is to lead the building operation transformation with our unique end-to-end platform. We're passionate about delivering exceptional experiences and transforming the industry. Join our dynamic and high-energy team as we shape the future of maintenance.
WeMaintain is looking for an Administrator to help us run our fast-growing business. As an administrator, you will play a critical role in ensuring the smooth operation of our daily business activities. You will be responsible for dealing with queries on the phone and by email and ensuring our customers get fast and accurate responses about our operation. The role will involve liaising with a number of stakeholders, both internal and external, to ensure that work is completed effectively.
Responsibilities:
- Deal with customer queries on the phone and by email
- Liaise with our field teams to ensure work is carried out on time
- Assist with supply chain function to ensure parts are ordered and delivered quickly
- Manage diaries, scheduling meetings and booking rooms
- Liaise with suppliers and contractors
- Liaise with staff in other departments, e.g. finance, HR
Experience:
- Proven work experience as an Administrator or similar role (preferred but not essential)
- Knowledge of office management systems and procedures
- Good IT skills
- Excellent time management skills and the ability to prioritise work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to multi-task
Working Conditions:
- Working in an office environment but flexibility in working arrangements
- Monday - Friday, 9am - 5pm
£25,000 - £30,000 a year
Our culture is built on trust, autonomy, and flexibility. We value diversity and inclusivity and believe that having a team where everyone can be their authentic selves is key. We encourage people from all backgrounds to apply and join our team.
Why join us?
1️⃣ Like any start-up, we offer you:
- Memorable parties every 3 months
- Ambition and challenges
- WeMaintain's pension scheme with Nest for all employees
2️⃣ Like some start-ups, we also offer you:
- A team of inspired and inspiring colleagues able to talk to you about their project for hours
- To provide you with the best possible set-up so that your remote working conditions are optimal
- A culture based on autonomy, flexibility and trust
- BSPCEs, for all employees
- A well-groomed arrival, with a welcome pack and a well-thought-out onboarding
- Gym discounts via Axa
- Optional benefits such as Cycle Scheme, Tech Scheme and Bike to rent with Cycle Scheme for all employees
3️⃣ Like no other start-ups, we offer you the possibility:
- The opportunity to get a voice and feel included and part of the bigger picture (All Hands, Q&A, Feedback and a culture based on transparency and trust: for example, 360s are organised regularly; for diversity, we make sure that the team is not an army of clones; for trust, we don’t monitor each employee’s working hours)
- To meet passionate people, who come from very different jobs and backgrounds
- To join a company with a very high level of ambition
- To disrupt an unsexy yet very interesting market!
- Our benefits are based on well-being and flexibility with full Private medical insurance via Axa
- Preventive health via a medical cash plan with Medicash including therapist, mental health, dental and optical for all employees
- Enhanced sick leave and family leave (including adoption) with one month of full paid paternity/ second parent leave and enhanced maternity leave
- A B-corp-certified environment that cares about positive impact in the world in terms of ecology, environment, diversity and inclusion
