Customer Experience Associate

San Francisco
Product /
Part Time /
Remote
At Wispr Flow, we're building voice intelligence that truly understands you. Our team of designers, AI researchers, and engineers is crafting voice interfaces that are both useful and ubiquitous, paving the way for a future where voice-first experiences replace screen-first technologies.

Our first product, Flow, has become the first consumer voice dictation platform that makes people want to use voice more than their keyboards. And we're just getting started.

We've raised $26M from top-tier VCs like NEA and 8VC. Our angels and advisors include Chester Chipperfield (product lead for the first Apple Watch), Arash Ferdowsi (CTO, Dropbox), and Will Ahmed (CEO, Whoop). Our founders are Stanford alums and have previously sold a company and run a team at a deep tech startup with over 100M in funding.

As the first Customer Experience team member at Wispr Flow, you will be responsible for managing and refining our customer support processes. Reporting directly to the Founding PM, you will own the end-to-end support user experience, from creating support workflows to interacting with users and synthesizing feedback. Your insights will directly impact our product development and roadmap.

Over time with product growth, this could transform to a full time hire as an opportunity to increase scope and establish world-class customer support at Wispr Flow.

Our values

    • High agency Take initiative to solve problems that you see. We make decisions quickly, and disagree and commit to move forward as a team.
    • Open communication Lean into debate, discussion, and uncomfortable conversations. We maintain integrity, say the thing that is hard to say, because we trust one another and assume other people have good intentions.
    • User obsessed Design technology that makes people's experience more natural and seamless. We really care about building an exceptional user experience.
    • Detail focused Exceptional outcomes come from an exceptional attention to detail - down to every interaction and every pixel.

Job Responsibilities

    • Define and own customer support process: Handle feedback, triage issues, coordinate with engineering teams, and close the loop with users
    • Create and optimize support workflows aligned with existing processes
    • Provide timely, professional responses to all customer inquiries consistent with our brand voice
    • Develop deep product knowledge to effectively assist users and create documentation
    • Collaborate with the product team to provide feedback and influence the product roadmap

Qualifications

    • Exceptional communication skills, written and verbal
    • Highly organized with a proactive approach to problem-solving
    • Empathetic and able to handle interactions with users calmly and effectively
    • Basic technical knowledge and/or troubleshooting skills
    • Ability to analyze support metrics and identify trends

Nice to Have

    • Previous experience in customer support, operations, or related roles
    • Familiarity with customer feedback platforms or methods for synthesizing feedback
    • Experience working in a startup or fast-paced environment
$20 - $30 an hour
For a part-time role working 20-25 hours a week, dependent on experience level. Starting as soon as early Oct.
Why Wispr?
• Build magic and see the excitement spark in every users' eyes
• Design the next generation of personal computing in a creative, innovative, and collaborative environment
• Do the best work of your life with a world-class team
• Flexible work arrangements to support you in working in the way that you work best


For full-time employees:
• Generous health, dental, and vision coverage
• Generous parental leave, unlimited PTO (we encourage taking days off!)
• 401k match
• Commuter benefits
• Relocation assistance

At Wispr, diversity is important to us.

At Wispr, we believe that true innovation starts with people from diverse backgrounds coming together, bridging ideas, and collaborating. Wispr is proud to be an Equal Employment Opportunity employer and is committed to providing an environment of mutual respect where employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.