Technical Customer Support and Operations Specialist
San Francisco
Product /
Full Time /
Hybrid
At Wispr Flow, we're building voice intelligence that truly understands you. Our team of designers, AI researchers, and engineers is crafting voice interfaces that are both useful and ubiquitous, paving the way for a future where voice-first experiences replace screen-first technologies.
Our first product, Wispr Flow, has become the first consumer voice dictation platform to break the keyboard barrier: making people use voice more than their keyboards.
As the first customer support and operations team member at Wispr Flow, you will be responsible for managing and refining our customer support processes. Reporting directly to the Founding PM, you will own the end-to-end support user experience, from creating support workflows to interacting with users and synthesizing feedback. Your insights and leadership will directly impact our product development and roadmap.
Our values
- High agency: Take initiative to solve problems that you see. We make decisions quickly, and disagree and commit to move forward as a team.
- Open communication: Lean into debate, discussion, and uncomfortable conversations. We maintain integrity and say the things that are hard to say because we trust one another and assume other people have good intentions.
- User obsessed: Design technology that makes people's experience more natural and seamless. We really care about building an exceptional user experience.
- Detail-focused: Exceptional outcomes come from exceptional attention to detail - down to every interaction and every pixel.
Job Responsibilities
- Define and own customer support process: Handle feedback, triage issues, coordinate with engineering teams, and close the loop with users
- Create and optimize support workflows aligned with existing processes
- Provide timely, professional responses to all customer inquiries consistent with our brand voice
- Develop deep product knowledge to effectively assist users and create documentation
- Collaborate with the product team to provide feedback and influence the product roadmap
Qualifications
- Ruthless problem solver
- Empathetic
- Proactive ability to steer customers in the right direction
- Operational mindset (build systems on their own, practice those, write them down, make sure other people in the company can use those systems)
- Efficiency (fast at scale, and makes processes faster as you go)
- Knowledge of technical development / product roadmap lifecycle (basic understanding of agile, B2B SaaS building)
- 4-5 YoE in technical customer support
Nice to Have
- Previous experience in technical writing
- Technical background
$100,000 - $150,000 a year
We've raised $26M from top-tier VCs like NEA, 8VC, and Neo. Our angels and advisors include Chester Chipperfield (launched the first Apple Watch), Arash Ferdowsi (CTO, Dropbox), and Will Ahmed (CEO, Whoop). Our founders are Stanford alums and have previously sold a company and run a team at a deep tech startup with over 100M in funding.
We take care of our full-time employees:
• Generous health, dental, and vision coverage
• Generous parental leave, unlimited PTO (we encourage taking days off!)
• Visa assistance
• 401k match
• Commuter benefits
• Relocation assistance
At Wispr, diversity is important to us.
At Wispr, we believe that true innovation starts with people from diverse backgrounds coming together, bridging ideas, and collaborating. Wispr is proud to be an Equal Employment Opportunity employer and is committed to providing an environment of mutual respect where employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
