Senior Implementation Engineer

Customer Success /
Full time / Contractor /
Clutch is transforming lending for financial institutions to enhance the financial well-being of US consumers. The average American carries over $155,000 in household debt. Unlike fintech lenders and for-profit banks that often issue high-interest loans, credit unions in the United States operate as non-profit lenders offering lower cost loans.

Clutch, an Andreessen Horowitz backed vertical SaaS company, develops software that empowers credit unions to function as fintech lenders and responsibly lend to over 130M Americans. Our rapid growth has seen us expand from a single-digit customer base to a diverse portfolio of medium to very large enterprise customers.
We are an ambitious team passionate about redefining lending and account opening via credit unions. Our vision is to establish credit unions as market leaders in lending through consumer/fintech grade member experiences that integrate seamlessly with enterprise backends.

As an Implementation Engineer, you will be responsible for setting clients up for long-term success on Clutch products by managing the implementation process for our Customers. As one of our technical post-sale consultants, you will drive design, configuration and delivery of Clutch’s platform.
This role is a good fit for people with strong communication skills and a technical backgrounds who enjoy communicating and empathizing with both internal and external stakeholders.


You'll be responsible for:

    • Lead and architect technical vision for large enterprise customer’s implementation, testing and reporting, including collaboration with product and engineering for the implementation of beta products with customers
    • Work with and directly support our customers to craft the best possible experiences for users in Clutch
    • Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments
    • Be an expert on Clutch’s platform capabilities and app design patterns
    • Work closely with cross-functional teams to improve and evolve products
    • Manage the day-to-day operational and tactical aspects of multiple Implementation projects
    • Effectively communicate plans, progress and status to both internal and Customer stakeholders
    • Collaborate with Customer Success, Product and Engineering teams within Clutch to run beta programs for new features, improve the platform, and grow our fintech community

Skillset you will bring

    • Excellent communication skills; both written and verbal. Comfortable leading meetings with customers
    • Ability to identify and clearly communicate pragmatic solutions to complex integration problems.
    • Background in Computer Science or strong technical training
    • 2+ years experience integrating with web APIs. Experience with modern web frameworks a plus (React, Node.js, etc)
    • Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDK's, etc.)
    • Self-starter with the ability to assess, troubleshoot and work autonomously to decompose and solve complex problems.
    • Ability to read, write, and understand code in multiple programming languages
    • Knowledge of python, javascript, typescript, json, github and terminal
    • Superior time management skills to manage multiple external customers simultaneously
    • A passion for working with people, paired with excellent communication skills; you can explain a complex technical issue in such a way that most people could understand

What’s in it for me @Clutch?

    • Early team member of a well-funded and high-growth startup. We have A16z and CMFG ventures amongst other investors.
    • Opportunity to create a large impact in the fintech landscape experience of working with a stellar team ( highly ambitious while being kind and genuine)
    • Second-time founders who deeply understand the problem space, the fintech industry, and the venture ecosystem. The company already has a proven track record of top-notch products, customer success, and engineering talent.
    • Our founders, Nicholas Hinrichsen and Chris Coleman met at Stanford Business School in 2011 and have had a previous exit to Carvana. Our leadership team includes Wharton and Berkeley Haas alumni with experience having worked at world-class product companies in the Bay Area and Brazil
    • International colleagues and markets: USA, Brazil, Argentina, and Germany

Benefits and Perks:

    • This a remote role which can be based in any of the following LATAM countries: Brazil, Argentina, Peru, Colombia
    • 2 amazing off-sites/year with the entire team
    • 30 workdays of PTO
    • Stock Options
    • Budget for Home Office Setup
    • Budget for Work trips
    • Full-remote job