Community Management Director
New York, New York /
Brand Services – Audience Engagement /
We're looking for a Community Management Director, to join XX Artists’ rapidly growing Audience Engagement team. As a Community Management Director, you will be responsible for building, overseeing, and managing the Audience Engagement department. As the department head, you will guide and oversee the always-on community management across social campaigns, and administrative needs for global brand clients. You will report directly to the Senior Director of Brand Services and/or their designees, and work in conjunction with XX Artists’ partners teams.
We’re looking for someone who is passionate about the Internet, YouTube content and has a deep knowledge of creators, digital talent and trends (both on and offline). The ideal candidate must be well-versed in social media, influencer marketing, and on the bleeding edge of platform product updates, trends and algorithms. Strong project management skills, direct experience with client communication, and the ability to juggle multiple campaigns in a fast-paced environment are crucial.
You must be able to provide thought leadership, develop compelling strategies that drive brand KPIs, and perform senior client management duties as well as be prepared to roll up your sleeves and work with your teams to deliver tactical executions. You must be detail-oriented, self-sufficient, and passionate about delivering superior customer service at all times.
This role functions M-F business hours, in addition to some select evenings and weekends. XX Artists company benefits currently include competitive health and vision package, 401K matching, and paid time off. Salary range is 120k - 130k for this position. Offer is dependent on level of experience.
What You’ll Be Doing:
Work directly with the Senior Director and leadership team to oversee and develop audience engagement strategies and set goals for your dedicated client partners campaign objectives
Mentor direct reports from Associate Directors to Coordinators to guide them through the daily work and management of clients and partners
Ensure proper staffing and resources to service clients based on set hours within each partnership framework
Establish relationships and synergies between department heads and create opportunities for all team members to grow, thrive, and excel in their daily duties
Present on ongoing campaigns managed by the department and ensure that engagement campaign workstreams are managed by ADs/Managers are being planned and executed appropriately
Manage workflows including new client integrations, campaign development, and management, as well as on-going / day-to-day client services
Empower your team to keep current social trends and stay abreast of new social platforms and best practices
Support in the development of voice and community playbooks to support client and partner messaging for marketing channels (social, email, product messages, etc.)
Identify community risks, problematic news and trends, and/or crisis content for escalation to partners and clients.
Keep on the cutting edge of social/digital/emerging media and track trends to identify new, innovative ways to evolve the strategies, grow audiences, drive meaningful conversations, and build communities online
Ideate strategic partnerships, account expansions, and new client opportunities
Minimum of 6+ years of social media marketing, audience engagement, and community management work experience
Proven ability to support multiple campaigns in a fast-paced environment
A proficient Google tools user, including Gmail and Google services (Docs, Sheets, etc.)
Excellent writing skills that reflect a brand's objectives and current cultural trends
Experience synthesizing internal, client-facing, and talent-facing communications
Experience managing a large and growing team in a rapidly growing agency environment
Honed attention to detail with an ability to quality check and approve written content
A thought leader in social media audience engagement, community management, and written communication on social media platforms, specifically YouTube, Twitter, Instagram, Facebook, Reddit, TikTok.
Ideas of how to speak directly to these respective audiences
A collaborative team player who thrives in a fast-paced, creative, and social environment
A team leader and manager with the ability to inspire both creativity and productivity, as well as maintain hyper-organized workflows
Ability to interpret data and identify trends that ladder into and inform strategies.
Must have a valid passport
7+ years of social media marketing, audience engagement, and community management work experience
Knowledge of and passion for online talent and brands
Knowledge of and passion for current online content trends
Experience working independently as well as in team environments
About XX Artists:
We believe in creating community through content. We do this by building teams of diverse and forward-thinking creatives based around the world, collaborating to create products in partnership with global brands and talent we love. Change is created through culture, which is why we’re invested in delivering content and conversations that bring audiences together online.