Senior Digital Marketing Manager, EMEA

Remote /
Brand Services – Account Management /
Full Time
We're looking for a Senior Digital Marketing Manager, EMEA to join XX Artists’ rapidly growing Brand Services team. As a Senior Digital Marketing Manager, you will be an integral part of a team supporting existing and new brand client projects. You’re focused on building a positive relationship with the client team and are the first line of communication with them. You will report directly to the Director of Brand Services.  We’re looking for someone who is passionate about the Internet, YouTube content and has a deep knowledge of creators, digital talent and trends.

You must be well-versed in social media, influencer marketing, and on the bleeding edge of platform product updates and trends. Strong project management skills and a proven track record of personal and/or professional growth are required. Experience successfully working across high performing cross-functional organizations is a plus.  You must be detail-oriented, self-sufficient and creative. You must be passionate about delivering superior customer service, at all times. This role functions M-F business hours, in addition to some select evenings and weekends. 

What We’re Looking For
Effective time-management, client communication, impeccable organization, and the flexibility to adapt quickly to changes
A team leader who can step in to keep projects moving and ensure clients needs are met
Someone who is comfortable in front of clients and able to resolve conflicts both internally and externally
Versed in social media strategy with a broad knowledge of social media landscape; understand the importance of social media as a part of integrated campaigns vs tactical
Amazing communication and presentation skills – you’re straightforward, articulate and engagingInsatiable curiosity and unafraid to ask questions
Ability to summarize insights and unifying trends to create actionable recommendations for client campaigns and ongoing engagement tactics
Professional, personable, humble, and fun personality with a passion for building lasting relationships with clients
Understanding of functions and use of social media platforms: YouTube, Twitter, Instagram, Facebook, TikTok (and others) 
Deep knowledge of the Internet, YouTube content, and online creators
Proficient in Google tools including Gmail and Google services (Docs, Sheets, etc.)
A team player who thrives in a ever-changing, creative, and social environment 

What You’ll Be Doing
Build unparalleled relationships with clients, becoming their go-to resource – you’ll win them over by asking the right questions and being a visible and influential presence among their senior management
Assist with new client pitches, develop/refine service offerings, and identify opportunities to expand with existing clients
Ensure projects are adhering to our project management best practices 
Oversee communications with clients via email, ping, phone calls and Google Hangouts (whatever they prefer)
Displaying a firm understanding of the client team’s structure and anticipating their needs
Consistently providing top level client service from onboarding all the way through off-boarding 
Facilitate status meetings and client calls, identify opportunities to grow the account and provide productive dialogue between the client and agency teams via status updates or internal meetings
Creating dependable, organized and clear communications at all levels and across all departments, including cross functional communication for project and scope work
Steering actionable briefs and presenting work confidently and persuasively
Managing client and agency team expectations, day in and out, and helping clear roadblocks to success
Manage campaign content workflows (content and copy development, approvals, etc.) with internal team members (designer, editor, etc.) as well as with client partners
Assemble post-campaign results, analytics, and process learnings from all members of the team and present to client 
Become an expert of your clients’ brand, approaching all social media management as a true extension of your clients’ brand marketing teams and objectives
Utilize knowledge of the overall social landscape, trending topics, and leverage the latest social media best practices in order to provide ongoing thought leadership 

Necessary Experience
5 years of minimum brand marketing and/or social media strategy work experience
Proven ability to effectively manage client relationships
Production management experience and/or creative strategy experience
Proficient in Gmail, Google tools (Docs, Sheets, etc.), and PM tools (Asana, Monday, Wrike, Jira, etc)
Must have a valid passport

 Preferred Experience
Secondary education
6-8 years branded content and brand marketing
Knowledge of and passion for online talent
Experience managing and leading a team
Knowledge of and passion for current online content trends 
Experience working independently as well as in team environments

About XX Artists
xx Artists is a boutique social marketing agency located in Playa Vista, CA.  

Our mission:  We break the agency mold, providing superior social marketing services and operating as an extension of our clients’ teams. Together, we create community through content and execute strategies that bring brands to life on the internet. 

Our values: delivering white-glove service is innate not optional for our business -- inclusivity and diversity will always deliver superior content with the fullest reach -- cultural relevance requires a digital-first mindset