Account Manager, Brand Services

New York, New York /
Brand Services – Account Management /
Full Time
We're looking for an Account Manager, Brand to join XX Artists’ rapidly growing team. As an Account Manager, you will be an integral part of a team supporting existing and new brand client projects. As an Account Manager, you’re focused on building a positive relationship with the client team and are the first line of communication with them. You will report directly to the Associate Director of Brand, Accounts. We’re looking for someone who is passionate about the Internet, YouTube content and has a deep knowledge of creators, digital talent and trends. You must be well-versed in social media, influencer marketing, and on the bleeding edge of platform product updates and trends. Strong project management skills and a proven track record of personal and/or professional growth are required. Experience successfully working across high performing cross-functional organizations is a plus.  You must be detail-oriented, self-sufficient and creative. You must be passionate about delivering superior customer service, at all times.  This role functions M-F business hours, in addition to some select evenings and weekends. 

What We’re Looking For
Effective time-management, impeccable organization and the flexibility to adapt quickly to changesVersed in social media strategy with a broad knowledge of social media landscape; understand the importance of social media as a part of integrated campaigns vs tacticalAmazing communication and presentation skills – you’re straightforward, articulate and engagingInsatiable curiosity and unafraid to ask questionsAbility to summarize insights and unifying trends to create actionable recommendations for client campaigns and ongoing engagement tacticsProfessional, personable, humble, and fun personality with a passion for building lasting relationships with clientsUnderstanding of functions and use of social media platforms: YouTube, Twitter, Instagram, Facebook, TikTok (and others) Deep knowledge of the Internet, YouTube content, and online creatorsProficient in Google tools including Gmail and Google services (Docs, Sheets, etc.)A team player who thrives in a ever-changing, creative, and social environment 

What You’ll Be Doing
Build unparalleled relationships with clients, becoming their go-to resource – you’ll win them over by asking the right questions and being a visible and influential presence among their senior managementManage day-to-day communications with clients via email, ping, phone calls and Google Hangouts (whatever they prefer)Displaying a firm understanding of the client team’s structure and anticipating their needsConsistently providing top level client service from onboarding all the way through off-boarding Facilitate status meetings and client calls, identify opportunities to grow the account and provide productive dialogue between the client and agency teams via status updates or internal meetingsCreating dependable, organized and clear communications at all levels and across all departments, including cross functional communication for project and scope workSteering actionable briefs and presenting work confidently and persuasivelyManaging client and agency team expectations, day in and out, and helping clear roadblocks to successManage campaign content workflows (content and copy development, approvals, etc.) with internal team members (designer, editor, etc.) as well as with client partnersAssemble post-campaign results, analytics, and process learnings from all members of the team and present to client Become an expert of your clients’ brand, approaching all social media management as a true extension of your clients’ brand marketing teams and objectivesUtilize knowledge of the overall social landscape, trending topics, and leverage the latest social media best practices in order to provide ongoing thought leadership 

Necessary Experience
Account Manager and/or Social Media Strategy work experienceProven ability to effectively manage client relationshipsProduction management experience and/or creative strategy experienceProficient in Gmail and Google tools (Docs, Sheets, etc.)Must have a valid passport 

Preferred Experience
Secondary education3-5 years branded content and brand marketingKnowledge of and passion for online talentKnowledge of and passion for current online content trends Experience working independently as well as in team environmentsOwn a laptop and phone 
About XX Artists
xx Artists is a boutique social marketing agency located in Playa Vista, CA.  Our mission:  We break the agency mold, providing superior social marketing services and operating as an extension of our clients’ teams. Together, we create community through content and execute strategies that bring brands to life on the internet. Our values: delivering white-glove service is innate not optional for our business -- inclusivity and diversity will always deliver superior content with the fullest reach -- cultural relevance requires a digital-first mindset