Audience Engagement Manager, Brand Services

Los Angeles, California /
Brand Services – Audience Engagement /
Full Time
We're looking for a Manager to join xx Artists’ rapidly growing team. As a Manager in Audience Engagement, you will manage a team of coordinators, working to monitor owned-posts across Twitter, Instagram, Facebook, YouTube, and other pertinent social platforms for a series of major brands while identifying organic opportunities for them to engage with on these channels. You will report to the Director, Audience Engagement, Brand Services, or their designees, and work in conjunction with XX’s Brand Services team. We’re looking for someone who is passionate about the Internet, YouTube content, and has a deep knowledge of creators and digital trends. The ability to delegate and manage along with strong writing skills are required, as you must be able to distill the information down into very few words, offering clear, concise, and appealing copy that fits into a respective brand's voice and tone. Creativity (and humor) is a huge plus. 
You must be detail-oriented, self-sufficient and creative. You must be passionate about delivering superior customer service, at all times. 
This role functions M-F business hours, in addition to some select evenings and weekends. XX Artists company benefits currently include competitive health and vision package, 401K matching, and paid time off.

What We’re Looking For
Experience managing multiple social accounts, along with those who will be working on said accounts.Experience writing for social media, digital video, email, and blog posts.Excellent writing skills that reflect a brand's objectives and current cultural trends.Extraordinary attention to detail with an ability to quality check and approve written content.Passion for digital culture and writing online.An understanding of social media audiences and communication styles on each platform, specifically YouTube, Twitter, Instagram, Facebook, Reddit, TikTok (and others). An idea of how to speak directly to these respective audiences is a plus.Deep knowledge of the Internet, YouTube content, and online creators.Professional, personable, and fun personality with a passion for building lasting relationships with clients.Proficient in Google tools including Gmail and Google services (Docs, Sheets, etc.).A team player who thrives in a fast-paced, creative, and social environment.The ability to work alone, producing multiple copy options from client prompts.

What You’ll Be Doing
Monitoring and engaging with all owned social handles and posts across Twitter, Instagram, Facebook, YouTube, etc. Crafting and writing copy for engagement opportunities.Flagging and escalating comments, replies, or mentions that fall outside of partner’s brand guidelines. Social listening for partners and finding proactive engagement opportunities from users mentioning the brand. Offer suggestions and direction for editorial content for partner’s handles based on social listening and proactive engagements. Working with Directors, Managers, and Coordinators to present larger strategies and implementations of audience engagement.Mentoring and developing talents of Coordinators and others you will manage on the team.Helping manage workflow of Coordinators, to ensure tasks are taken care of in a timely manner.

Necessary Experience
Social media copywriting, and/or general writing experience.Proven ability to manage multiple work streams in a fast-paced environment.Proficient in Gmail and Google tools (Docs, Sheets, etc.).Must have a laptop and phone. Must have a valid passport.

Preferred Experience
At least 2-5 years experience in social media.Management experience of one or two direct reports.Knowledge of and passion for current online culture, content, and trends.Knowledge of and passion for YouTube and online talent.Experience working independently as well as in team environments.

What Should You Send Us
Resume,Examples of your work. A little about yourself Anything else you think would be beneficial for us to know.

About XX Artists
xx Artists is a boutique social marketing agency located in Playa Vista, CA. 
Our mission:  We break the agency mold, providing superior social marketing services and operating as an extension of our clients’ teams. Together, we create community through content and execute strategies that bring brands to life on the internet.
Our values: delivering white-glove service is innate not optional for our business -- inclusivity and diversity will always deliver superior content with the fullest reach -- cultural relevance requires a digital-first mindset