Customer Support Agent
Tunis, Tunisia
Operations – Transportation /
Full-time /
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
We are looking for an summer internship for Yassir GO.
About Role:
Answer phone calls.
Answer emails received in French in a clear and structured manner.
Understand the customer's request and give a clear answer.
Inform the manager if a customer has been waiting for a response for a long time.
Identify recurring problems and report them to the manager.
Profile:
Young graduate looking for an internship.
Excellent level of French and English is mandatory.
Good communication with customers, politeness and good resistance to stress.
A first experience in a call center.
Ability to analyze and understand.
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
