Customer Care
Marseille
Operations – Customer Support /
On-site
Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
ABOUT THE ROLE
We are looking for highly organized candidates for the position of customer care ,he takes charge handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
TASKS
- Actively monitoring orders placed
- Follow up along with remote CS team inbound tickets from customers, riders, and restaurants
- Proactively liaise with riders and restaurants to ensure orders run smoothly
- Provide feedback to relevant departments to help improve our customer experience
- Investigate and resolve customer complaints and queries
- Respond to customer issues via email and phone
REQUIREMENTS
- Diploma or above in any disciplines
- Customer-oriented attitude as well as problem solving skills
- Ability to use multiple systems and multitask in a fast-paced environment
- Ability to quickly assess a situation and problem solve to point of resolution
- Fast learner and good time management. Self-motivated, hardworking with strong sense of responsibility
- Working experience in customer service sector is an advantage
- Availability on weekends
BENEFITS
- x days Annual Leave
- Free Delivery and access to special offers
- Meal allowance
- Group insurance
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
