Cloud Support Engineer I
Bangalore
Support /
Full Time /
Hybrid
Who We Are
Zadara’s Cloud Services platform brings award-winning infrastructure technology, including compute, storage, and networking, to where customers need it most". Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.
Our Zadarian Culture
All Zadarians are finding their edge by living and breathing our core values; All Belonging, Accountable together, Exceptionally focused, Flexible, Trailbreaking, and Zealous.
We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.
What Diversity, Equity & Inclusion Mean to Us
We believe in the power of Diversity, Equity, and Inclusion (DEI). Members of our distributed team come from different geographies and cultural backgrounds and we serve a diverse population. Our commitment to DEI helps us design better products and services, and serve our employees, customers, and partners. Our commitment to Diversity, Equity and Inclusion is critical to our vision and to our impact, and helps us boost our perspective, creativity, and growth.
Your Team & Role:
- This role provides Tier 1 cloud support; servers, networking equipment, and Zadara cloud resources.
Your day to day:
- Track issues through to resolution.
- Provide prompt and accurate feedback to customers.
- Prioritize and manage several open issues at one time.
- Escalate issues to the next level, as needed.
- Build and maintain strong relationships with customers.
- Document processes and update knowledge base.
- Work closely with senior members of the Support, DevOps and Engineering teams.
What you bring:
- Must be fluent in English (spoken and written), high proficiency .
- Must live within commuting distance to Zadara office.
- 1-3 years experience in administration, configuration, and tuning of Linux systems (Ubuntu/Debian and/or CentOS/RHEL) or 2-5 years experience in customer support.
- Basic understanding of network concepts.
- Identifying and troubleshooting system and network connectivity and performance issues.
- Able to work with both technical and with those with limited understanding of technical concepts.
- Understanding of ITIL V3 concepts, processes and functions.
- Excellent communication skills including prior client-facing experience.
- Eager and willing to learn new technologies and skills.
- Problem solver, capable of identifying and resolving issues, being able to see the big picture.
- Excellent team player.
Nice to Haves:
- Bachelor's Degree in Computer Science, Engineering or related field.
Job Req #004_2024
Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Please review Zadara's Privacy Policy here
Please review Lever's Privacy Policy here
