Professional Services Engineer
Sào Paulo
Technical Services - LATAM /
Full Time /
Hybrid
Who We Are
Zadara’s Cloud Services platform brings award-winning infrastructure technology, including compute, storage, and networking, to where customers need it most". Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.
Our Zadarian Culture
All Zadarians are finding their edge by living and breathing our core values; All Belonging, Accountable together, Exceptionally focused, Flexible, Trailbreaking, and Zealous.
We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.
What Diversity, Equity & Inclusion Mean to Us
We believe in the power of Diversity, Equity, and Inclusion (DEI). Members of our distributed team come from different geographies and cultural backgrounds and we serve a diverse population. Our commitment to DEI helps us design better products and services, and serve our employees, customers, and partners. Our commitment to Diversity, Equity and Inclusion is critical to our vision and to our impact, and helps us boost our perspective, creativity, and growth.
Your day to day
- Be a trusted advisor and develop trusted relationships with key representatives within the customer and partner base; working closely with them to understand their technical requirements, and challenges.
- Provide hands-on, personalized approach to customer service.
- Position and propose innovative approaches to customer challenges to meet their business goals.
- Provide customer training on maximizing the benefits of the Zadara ecosystem.
- Guide and motivate the development of White Papers, data sheets, proof of concept best practices, and other high-value customer facing guidance and best practice information.
- Collaborate effectively with Zadara’s Solution Architects, Product Management, Support, Cloud Operations and Sales Account Managers.
- Arrange and deliver in conjunction with Sales, Solution Architects and Support quarterly business reviews for the existing customer base.
- Must be responsive and have the ability to juggle multiple tasks and projects in a fast-paced environment.
What you bring
- 7-10+ years experience.
- Proven experience in a role as a Technical Account Manager or Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
- Detailed knowledge and expertise around cloud architecture and implementation features (AWS/Azure/GCP,OS, multi-tenancy, virtualization (KVM, VMware and Hyper-V), orchestration, elastic scalability).
- L2 and L3 network equipment configuration (switches, firewalls, etc.)
- Demonstrate firm knowledge and experience of Block, NAS and Object storage technologies.
- Demonstrate firm knowledge and experience with Data Center networks and network topologies.
- Experience with GitOps tools like Terraform, CloudFormation, Chef, Puppet, Ansible or similar technologies.
- Experience working with customers in highly regulated industries that have requirements for working with one or more security and compliance regimes.
- Strong verbal, written communications, and presentation skills, as well as the ability to collaborate effectively across internal and external organizations and virtual teams.
- The ability to gain credibility and build relationships with all levels in an organization, from technical experts to senior executives.
- Ability to think strategically about business, product, and technical challenges.
Must haves
- Must be fluent in both Portuguese and English (spoken and written).
- Must be within a reasonable commuting distance to our Sao Paulo Office - This is a hybrid role (remote/onsite).
Nice to haves
- Experience in OpenStack
JR46
Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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