Risk Operations Lead
London
Strategy and Operations – Risk and Compliance /
Full Time /
Hybrid
We believe that businesses of all sizes deserve better financial and payment products and services. Traditionally, businesses of all sizes are let down by slow applications, protracted onboarding, opaque pricing, restrictive contracts and forced to use outdated solutions that no longer meet the innovative requirements of modern business.
We started our journey four years ago, and have since helped tens of thousands of Australian businesses reduce the complexity and time taken to take and make payments, manage complex fleets of payment hardware, store and save money and lead the conversation in business-to-business fintech. We’re now taking our next steps in expanding our industry and world leading capabilities into the United Kingdom.
Our company is backed by leading global VCs, and brings together experienced payment and tech industry professionals who are aiming to redefine business banking and the way businesses get paid by their customers.
If you are passionate, curious, hungry and seeking an opportunity to make your mark on Fintech in the United Kingdom, with the strength of a global team behind you - we’d love to talk to you. This is a unique opportunity to shape, direct and build better financial services for all UK businesses.
Role Description
As our Risk and Fraud Operations Lead, you'll be at the forefront of building a robust risk and fraud framework for a fast-growing fintech. This is a unique opportunity to shape our strategy from the ground up, protecting the company and our customers from financial crime while ensuring we're fully compliant with all regulations.
Reporting directly to the Managing Director, you'll gain exposure to every facet of risk. If you're passionate about building something from scratch and love to grow, you'll have the freedom and resources to do incredible things with us. No two days will be the same!
Responsibilities
- Risk Strategy and Framework
- Develop, implement, and maintain a comprehensive risk management framework in line with FCA regulations and business objectives
- Identify and assess key risks, including operational, financial, compliance, and reputational risks, and develop risk mitigation strategies.
- Monitor and review the effectiveness of the risk management framework and make necessary adjustments.
- Develop and maintain the company's Risk Appetite Statement and ensure alignment with the business strategy.
- Act as the key liaison with the FCA and other regulatory bodies on risk-related matters.
- Risk Assessment and Reporting
- Conduct regular risk assessments and stress testing to evaluate the institution's risk exposure.
- Prepare and present risk reports to the senior management team and the board of directors, highlighting key risks and mitigation strategies.
- Fraud Risk Operations
- Develop and implement policies and procedures to manage operational risks, including fraud prevention, data security, and business continuity
- Build and lead a team of financial crime analysts that will execute transaction monitoring and analysis, and review of high-risk sellers.
- Handle operational escalations and determine whether the firm is at material risk in its positions with its customers.
- Design, implement, operate and improve risk management strategies to identify emerging fraud vectors and typologies.
- Lead material investigations and analysis across our cardholder, account holder, merchant and employee base.
- Monitor fraud and blacklist alerts, investigate possible matches and minimise losses by taking appropriate action when ‘hits’ are identified.
- Monitor rules performance (fine-tuning rules) to ensure quality alerts are generated and eliminate false positives.
- Complete fraud retrospectives to document confirmed fraud incidents and take appropriate actions.
- Comply with regulatory reporting obligations related to fraud, including the submission of a bi-annual report to the FCA on collection of statistical data on fraud.
- Report fraud incidents, trends and mitigation strategies to the Board of Directors.
- Team Management and Organisation Wide Initiatives
- Oversee compliance with DISP requirements.
- Intervene as described in the Business Continuity Plan if an incident affecting financial transactions arises.
- Maintain the Conflicts of Interest Register and Risk Register.
- Lead significant cross-team projects in the fields of tooling and process improvement
- Oversee subject matter projects and provide training, guidance, and mentorship to the broader team.
- Effectively manage resourcing to meet demand and identify improvement opportunities and efficiencies, including overseeing services rendered from Group entities
- Assist in developing a financial crimes awareness culture throughout the organisation by providing advice and guidance to others as well as identifying gaps in staff knowledge and procedural deficiencies.
Qualifications and Experience
- Proven experience (7+ years) in risk management within an Electronic Money Institution, Payment Services Provider, or Financial Services environment.
- Anti-Money Laundering & Counter Terrorism Finance (AML/CTF) certifications such as CAMS, ICA, CFCS, CFE are desirable
- Experience in card issuing, card acquiring and / or current account banking is advantageous
- Experience in analytical languages such as SQL, Python and R is advantageous
- Ability to perform well in a fast-paced team-based environment
- Strong knowledge of regulatory requirements, industry best practices, and risk management frameworks.
- Excellent analytical, problem-solving, and decision-making skills.
Bonus points
- You have UK card acquiring experience
- You have been part of a high-growth startup environment before
- You understand data and statistical analysis techniques
Like the rest of the team, you’ll benefit from
- An opportunity to shape and build the future of Zeller from the ground up in the UK
- A competitive salary package, including equity from an early stage;
- A balanced, progressive, and supportive work environment;
- Endless learning and development opportunities;
-Excellent parental leave and other leave entitlements;
-Being part of a fast-growing and ambitious scale-up.
At Zeller, we celebrate diverse perspectives and experiences, and strongly encourage people of all backgrounds and identities to apply to join our team.
We want you to be able to show up at your best during the recruitment process. Please, let us know if you require any accommodations during your interview process with us.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
