Buyer Concierge

San Francisco, CA /
Sales /
About Aalto

Aalto is an online real estate marketplace where buyers and sellers connect directly with no middleman. On Aalto, sellers list their homes with a flexible and no-risk process, unlocking homes for sale months earlier than traditional real estate. This leads to more amazing homes for buyers, exclusively on Aalto. Tens of thousands of buyers and sellers across the Bay Area are already using Aalto, with new, exclusive homes added daily.

We're looking for a Buyer Concierge to join Aalto's Sales team. You will act as a partner with buyers looking to buy homes on their own. You will also coordinate agent-represented buyers on Aalto properties, helping your partner Client Advisor with coordination. A great Buyer Concierge predicts buyers needs and gives them solutions before the ask for help.

If you consider yourself a consultative salesperson with experience that spans both real estate (you have a license) and technology, we’d love to speak with you. 

Who You Are:

    • Organized. Exceeding expectations working with extremely high standards
    • Collaborative. Focused on developing strategic relationships with the sales team and Aalto clients
    • Analytical. Able to effectively communicate market dynamics with precision
    • Flexible. The ability to operate both at a high level and dive into details
    • Adaptable. Anticipate potential challenges, exceptional problem solving ability
    • Responsive. Anticipating/addressing clients needs before, during, and after the transaction
    • Communicative. Exceptional verbal and written communication skills
    • Composed. Unflappable from start to finish
    • You have 1+ years of real estate experience and 4+ years of overall professional experience
    • You have a bachelor's degree from an accredited college or university
    • You have a California real estate license 

What You'll Do:

    • Help buyers complete the purchase of Aalto listed properties
    • Exceed client expectations turning clients into promoters
    • Work collaboratively with the Onboarding and Client Success teams to create consistency, ease, and outstanding results throughout the client’s Aalto experience
    • Field any market questions from active buyers
    • Act as assigned market expert answering all high-level inquiries  from agents and buyers about the property
    • Communicate all buyer feedback to the client timely, succinctly, and honestly
    • Manage listings while active and make any recommendations to the client regarding strategic plans based on changing market dynamics and buyer feedback
    • Coordinate with the transaction team to ensure deals close
    • Remain current with market trends and compliance requirements
Location

We are currently all working remotely and expect to continue with our remote-first culture past the pandemic but the majority of the team has a home base in the San Francisco Bay Area and we will get flexible office space in the Bay Area sometime in early 2022.

Benefits

Aalto pays 100% of healthcare premiums with comprehensive healthcare and benefit plan, flexible time off, flexible spending account, and parental leave among other benefits. We offer a competitive salary and equity.