Director of Operational Development

Atlanta, GA /
ABM Staff & Management Openings – Operations /
Full time
/ Hybrid
The DirectorofOperational Development: ABM Performance Solutions (APS) Solutioning (DOD:APSS) will support organizational and functional Integrated Facilities Management Services design for office, industrial & manufacturing, aviation, and education portfolios. This position is responsible for developing Integrated Facilities Management Services Solutions that incorporate staffing, technology, sustainability, financial, and health & safety considerations, for large, distributed, North American occupier portfolios. As a resource on the team, you will own areas of high complexity and significant business impact, which require the solution to meet client requirements and provide profitable return. This individual must build and demonstrate strategic and organizational agility as well as effective negotiation techniques bringing data, insights, and strong interpersonal skills to influence a wide range of decisions in a fast-paced environment.The DOD: APSS is instrumental in creating the baseline for IFS services by conducting site inspections and gathering and analyzing Client information.
The DOD: APSS must possess enthusiasm, creativity, innovation, estimating and project management skills for managing the development of small and large complex comprehensive service solutions and outsourcing deals with a diverseresourceteam for winning deals.The successful candidate will possess the ability to collaborate with colleagues across subject matters to develop efficient and effective solutions.


    • Responsibilities:
    • Actively support client RFP, expansion, renewal , and optimalization activities
    • Work to accurately translate technical knowledge and requirements into clear and concise communications for a diverse range of internal and external stakeholders. Strong problem-solving skills with an ability to analyze and interpret contractual, financial, technical, operational data and commercial terms.
    • Ability to identify how ABMs technical solutions can address the key needs of a client / prospective client
    • Build relationships and work effectively in a matrixed environment with internal and external business partners. Example:
    • o    Innovation, IT, CE teams, Sales & Marketing, Finance, Compliance, Safety, Energy and external clients
    • Special projects and other duties as assigned
    • Develop common PMO processes, tools and project governance to be leveraged on client RFPs, expansions, renewals, and optimizations
    • Possess a solid understanding of contractual technical issues and needs, legal, financial, sales, marketing, procurement, and technology, enough to work collaboratively with, but not drive, those functions
    • Collaborate with Pricing to effectively cost & price the solution
    • Collaborate with Deal Desk in proposal response creation and in communicating the personalized client solution throughout       
    • Perform site tours on client sites; travel requirements: 20% - 50%

    • Relationships and Roles:
    • Internal/External Cooperation

    • o    Internal
    • APS Core Leadership Team ABM Operations, Client Experience/Operations Support and Strategic Accounts Management (SAM) Teams
    • ABM Information Technology
    • ABM Technical Solutions
    • ABM Strategy and Transformation Office
    • ABM Functional Resource Groups

    • o    External
    • ABM Clients and ABM Business Partners
    • KeyRelationships(Internal)
    • o    ABM Industry Group(IG) Leaders, IG Senior Vice Presidents, IG Vice Presidents, Branch Managers, Client Experience, District Managers, Sales and Marketing, Strategic Account Management, CorporateSupport Leaders,DirectorsandVicePresidents, ABMUniversity, Information Technology, Strategy & Transformation, Functional Resource Groups
    • Accountability
    • o    IGLeaders,OperationsLeaders,VP of APS Solutioning, Strategic Account Management
    • CoreSkills
    • o    Occupancyandhumanfactors
    • o    Operationsandmaintenance
    • o    Technical writing
    • o    Workplace Experience
    • o    Facilityinformationandtechnologymanagement
    • o    Risk management
    • o    Communication
    • o    Performanceandquality
    • o    Leadershipandstrategy
    • o    Projectmanagement
    • o    Financeand business
    • o    DataDrivenMindset
Please note this job description is not designed to cover or contain a comprehensive listing of duties that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
ABM offers a comprehensive benefits package including health insurance (medical, dental and vision), 401(k) plan with immediate vesting, short and long-term disability, PTO, paid holidays and more.
ABM values the rich diversity of its workforce. We strive to foster a work environment of respect and engagement that harnesses our workforce’s diversity to our common goal of providing prompt and superior client service. 

ABM participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los Estados Unidos.

ABM is an EOE (Minority / Female / Veteran / Disability / Gender Identity / Sexual Orientation) and is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.