Monitor and direct agents to perform duties according to Standard Operating Procedures.

Effectively operate current technology required to track and process work orders.

Adhere to all ADA non-discrimination requirements.

Comply with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.

Assist Managers to achieve strong operational performance.

Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.

Monitor and maintain appropriate staffing levels.

Ensure that future schedules are complete (days off, vacations, etc.)

Ensure all call offs are covered.

Manage employee lunches and breaks.

Manage the Attendance Policy

Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.

Manage daily schedules.

Maintain daily shift report for managers.

Perform basic administrative and payroll functions (if applicable).

Maintain communication with Managers to maintain optimum staffing levels.

Effectively coach, counsel, and discipline employees.

Conduct service audits.

Work with Safety Quality Manager to ensure the safety and security of the operation.

Set positive, professional example for workforce.

Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.

1 to 3+ years of Supervising experience.

Must be bilingual in Spanish and English

Ability to adjust work schedule as needed to support the operation. 

Ability to effectively lead a staff of direct reports.

Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.

Basic understanding of computer programs, including Microsoft Office.

Ability to work in a fast pace work environment.

Ability to resolve issues under tight timeframes and pressure.

Ability to prioritize assignments and projects and to multi-task within restricted time constraints.

Excellent team building and planning skills.

Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.

Please note this job description is not designed to cover or contain a comprehensive listing of duties that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

ABM offers a comprehensive benefits package including health insurance (medical, dental and vision), 401(k) plan with immediate vesting, short and long-term disability, PTO, paid holidays and more.

 

ABM values the rich diversity of its workforce. We strive to foster a work environment of respect and engagement that harnesses our workforce’s diversity to our common goal of providing prompt and superior client service. 

ABM participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los Estados Unidos.

ABM is an EOE (Minority / Female / Veteran / Disability / Gender Identity / Sexual Orientation) and is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

•ABM does not sell or share your personal information.

•We collect basic personal details like your name and address, work history, and other employment related personal information. We also collect Sensitive Personal Information like race/ethnicity because we are required to do so by law.

•We collect this information in order to process your employment with us.

•We will keep your information for as long as is required by law. 

 

Prior to the submission of your personal information, please review our Employee Privacy Notice. If you are from California, please review our California Employee Privacy Notice.