Senior Product Designer

Product /
Health care is all about conversations, with over 2B spoken conversations each year between patients and their care teams in just the United States. However, people forget up to 80% of those conversations, leading to worse patient outcomes. And doctors are burning out writing notes in their EMRs instead of focusing on their patients. That’s where Abridge comes in — our audio-based standalone and integrated solutions record and summarize medical conversations, anywhere care happens.

About the role:
At Abridge we believe good healthcare begins with the stories and conversations that happen between patients and doctors. We build products and services that capture those crucial moments and help people take the best next steps in their care. But care conversations are complex, unpredictable, and emotional things, and it takes a certain type of designer to unpack all the potential they contain, and create truly helpful, impactful user experiences from the chaos. If this sounds like your type of challenge, read on! 

We are looking for a designer with hands-on experience building digital products and services from end-to-end. As a designer at Abridge, you would work within a small, intrepid team of engineers, researchers, and creatives to understand the needs of patients and doctors, explore user- and machine-generated content, and shape your insights into compelling mobile and web experiences that break free from the stale paradigms of modern healthcare technology.   

What would you do:

    • Collaborate with an interdisciplinary product delivery team to define and scope new features for Abridge’s products. 
    • Create a full range of design artifacts to communicate the product vision and user interactions (e.g. user flows, wireframes, production ready UI).
    • Contribute to Abridge’s expanding design system and component libraries. 
    • Conduct user research with patients and doctors to understand how they use Abridge today, and how they dream of using it in the future.
    • Combine insights from user feedback and analytics to identify trends and quickly iterate on designs.
    • Work in lock-step with engineering, machine learning researchers, and QA to understand technical constraints, address edge cases, and ensure shipped features match your designs.

Who you are:

    • You have 5+ years of experience designing and shipping digital products (web & mobile). 
    • You hold a bachelor’s or master’s degree in design (or related field).
    • Whether you’ve worked in healthcare or engaged with it as a patient or caregiver, you quickly find yourself getting fired up when offered the chance to change it for the better. 
    • You know your way around modern design tools (Figma, Sketch) in your sleep. 
    • You have a perfectionist’s eye for crisp interactions and visuals, but a pragmatist’s drive to ship products on time. 
    • You’re an empathetic communicator with a broad toolkit and know how to get your points across in-person or remotely.
    • You are comfortable embracing ambiguity and energized by exploring divergent approaches to a problem.

Bonus points if:

    • You have past experience designing for a wide variety of media types, particularly audio. 
    • Consumer mobile apps are your bread and butter; you have a strong sense of what will be ‘sticky’ and what will just be a sticking point.
    • You’re fascinated by the future of social networks, user communities, and UGC.
Life at Abridge

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and believe that "you need to taste good things to have good taste."
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).