Customer Success Manager - Industries

Paris, France /
Clients – Customer Success Management /
Full-time
As part of the Customer Success team the CSM is responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions whilst working in close collaboration with the sales, account management and technical teams.

Minimum of 1-2 years working experience in a related field
Solid grasp of CRO concepts and techniquesExcellent verbal and written communication skills in English
Analytical thinker who is able to translate complex data into profitable marketing plans
Knowledge of HTML, CSS, and JavaScript
Strong soft skills: energetic, enthusiastic, self-motivated, open-minded

Responsible for the management of a customer portfolio following implementation
Help build loyalty by creating an excellent relationship with existing customers
Undertake operational and methodological training for major accounts
Support clients in creating and implementing tests and personalization campaigns
Analyse and identify new areas for optimisation following data analysis
Maximise your portfolio’s expansion while minimizing churn and contraction
Help the Sales team with the on-boarding of new clients (POCs, technical support, determining the most suitable solution for the customer, presentation of products and services)