Senior Key Account Manager - France
Paris, France /
Sales – Key Account Management /
Full-time
/ Hybrid
AB Tasty (www.abtasty.com) is the customer experience optimization company several times rated as one of the Best Places to Work. We help build the internet of the future by allowing brands to address their users in a personalized way. Images, messages, page structure... everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users.
We are looking for a Key Account Manager (KAM) to oversee our relationship with our French clients clients.
As a KAM, you will be responsible for obtaining and maintaining long term key customers by understanding their requirements of the AB Tasty platform and uncovering their needs for the future in the ever-changing world of CRO.
The ideal candidate will be capable of building strong relationships with strategic customers.
You will be able to identify the demands and requirements to promote our company’s solutions and achieve a mutually beneficial cooperation. As Key Account Manager, you will be responsible for contract renewals, upselling and cross selling of your customer portfolio.
📍Contract & Location
- Permanent full-time contract
- Paris Office, with a smooth remote work policy (up to 3 days a week)
👀 A few examples of your responsibilities
- Develop relationships with a portfolio of major clients to ensure their continuous engagement with the AB Tasty platform
- Acquire a thorough understanding of key customer needs and requirements
- Propose solutions that meet the client’s objectives and changing demands
- Ensure the correct products and services are delivered to customers in a timely manner
- Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and manage complaints in order to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
🎁 What we offer
- The opportunity to unleash your creativity. You’ll be free to contribute to the processes, the tools and the organisation of the team
- No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact.
- International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English.
- Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics (a few examples of our permanent or latest classes: Coding lessons, blockchain class, mental health coaching, vegan cooking, …).
- Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible.
- Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes, parties, and a company-wide retreat every year with employees from all countries gathering for 2 days of fun.
- Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping.
- Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed.
🕵️ What we look for:
- 3+ years experience in a sales function of B2B platforms
- Knowledge of digital marketing and SaaS platforms
- Proven experience implementing customer retention initiatives, achieving high retention rates and customer satisfaction
- You must have excellent negotiation techniques and you are used to dealing with decision makers, mostly Heads of Marketing and Product Departments
- Experience working withSalesforce is a plus
Our hiring process is made of 4 steps:
1. Once your resume sent, our Talent Acquisition team will contact you to learn more about you or let you know when your profile doesn’t match our requirements (30 minutes)
2. You will meet with the hiring manager so she can discuss your skills and motivation to join our team (30 minutes)
3. You will meet with the hiring manager and a few other KAMs to debrief a case study (1 hour)
4. You will meet the KAM France Director (30 minutes)
