Key Account Manager APAC - Singapore

Singapore /
Sales – Key Account Management /
Full-time
AB Tasty (www.abtasty.com) is the customer experience optimization company several times rated as one of the Best Places to Work. We help build the internet of the future by allowing brands to address their users in a personalised way. Images, messages, page structure... everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users. Our clients include: Razer, L’Oreal Australia, NTUC Fairprice, COS Korea, Calvin Klein, FWD Insurance or Decathlon Singapore

We are looking for a Key Account Manager (KAM) to oversee our relationship with our APAC  clients. As a KAM, you will be responsible for obtaining and maintaining long term key customers by understanding their requirements of the AB Tasty platform and uncovering their needs for the future in the ever-changing world of CRO.   The ideal candidate will be capable of building strong relationships with strategic customers. You will be able to identify the demands and requirements to promote our company’s solutions and achieve mutually beneficial cooperation. As Key Account Manager, you will be responsible for contract renewals, upselling and cross selling of your customer portfolio.

📍Contract & Location

    • Type of contract : Permanent
    • Location : 100 amoy street 069920 Singapore

👀 A few examples of your responsibilities

    • Develop relationships with a portfolio of major clients to ensure their continuous engagement with the AB Tasty platform
    • Acquire a thorough understanding of key customer needs and requirements 
    • Propose solutions that meet the client’s objectives and changing demands
    • Ensure the correct products and services are delivered to customers in a timely manner
    • Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to marketing events or calls
    • Serve as the link of communication between key customers and internal teams
    • Resolve any issues and problems faced by customers and manage complaints in order to maintain trust
    • Play an integral part in generating new sales that will turn into long-lasting relationships 
    • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

🎁 What we offer

    • Huge impact. AB Tasty is only as great as our team. By closing deals with huge brands, you’ll have a direct impact on the company’s success.
    • The opportunity to unleash your creativity. You’ll be free to use your imagination to envision and implement a sales strategy to close deals, as long as client satisfaction comes first.
    • No micromanaging. Be the owner of your effort - you’ll be one of the team and fully  trusted to take responsibility for your tasks. You’ll have every  incentive to make a real impact.
    • International reach. Our audience is wildly international, and our team is too. From San Francisco to Sydney, you will have colleagues all around the globe. 
    • Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics (a few examples of our permanent or latest classes: Coding lessons, blockchain class, mental health coaching, vegan cooking, …).
    • Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible.
    • Lots. Of. Fun. Our incredible magic makers organise awesome events, such as team games, drinks, yoga classes, parties, and a company-wide retreat every year with employees from all countries gathering for 2 days of fun.
    • Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity,  not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping.
    • Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think  about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed.

🕵️ What we look for

    • A bit of experience. Minimum 3-4 years experience in a quota-carrying sales function in software or consulting startup and proven network in the APAC market, preferably with SaaS MarTech solutions.
    • Hunter mentality. You must hold dearly, deep within your soul, the tasks of negotiation, closing of deals and over achieving your targets.
    • Great communication skills. You have excellent negotiation skills and you are used to dealing with key decision-makers: Heads of Marketing, VP Product...
    • Passion for the field. You are an expert at driving the sales cycle from business champions to the C-level. Proven experience implementing customer retention initiatives, achieving high retention rates and customer satisfaction
    • Drive. You possess strong problem solving skills and the ability to multitask, prioritise and manage time effectively.
    • Team-spirit. You love to work in a team and have excellent interpersonal skills; enthusiastic and positive personality, and a can-do attitude.
    • Organised.  You have the capability to prioritise and organise your tasks. You are self-driven, ambitious and results-oriented.
    • Reasoning and depth of learning. Good working knowledge of digital marketing. You are comfortable working in a fast-paced, changing and dynamic environment.
    • Proficiency in English. Effective communication is one of the key aspects of this job. That’s why you need to read, write, and speak fluently in English. Other languages are a plus!
    • Mobility. You are available for frequent business travels.
Our hiring process is made of 4 steps:
1. Once your resume sent, our Talent Acquisition team will contact you to learn more about you or let you know when your profile doesn’t match our requirements
2. You will meet with the hiring manager so you can discuss your skills and motivation to join our team
3. You will go through a Sales simulation with other members of the team so you can get to know your future teammates
4. A final culture fit check can be done to make sure that the match is good, both for AB Tasty and for you!