Customer Success Manager - NYC

New York City, NY
Clients – Customer Success Management /
Full-time /
AB Tasty ( is the customer experience optimization company rated as one of BuiltIn NYC's Best Places to Work (SMB). We help build the internet of the future by empowering brands to build better experiences using personalization, experimentation, recommendations, search, and the market’s only emotions-based segmentation solution. Images, messages, page structure...everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users. AB Tasty isn't about helping our customers to push a hard sell. We're about helping them sell better by creating more positive user experiences across all their digital properties.
We must be on to something, since we're proud to say we have:
- 1100+ customers, including Papa Johns, Patagonia, Cartier, L’Oreal, USA TODAY and Sephora
- 300+ employees in 7 countries on 3 continents (Americas, Europe, Asia)
- Raised $64 million to grow globally
- Bonus: we're nice, too, we promise!
2 prerequisites if you want to join the AB Tasty team:
- Be a genuinely kind person! (we take this one seriously, it's half the battle in the recruitment process)
- Have a passion, whatever it may be :)

The Enterprise Customer Success Manager (CSM) role is part of our North American Customer Success team. You will manage a portfolio of accounts throughout the Customer Journey while helping AB Tasty clients  leverage our products to achieve their goals. 

This role will work closely with Key Account Managers while working cross functionally with Product and Tech teams to drive value that maximizes expansion opportunities and reduces churn. 

Contract & location:
- Permanent full time employment
- New York City area (office in Lower Manhattan)
- Hybrid work policy (2 days in office are required)

What we're looking for:

    • 3 years of experience in a related field or as a Customer Success / Account Manager for a SaaS company.
    • Strong organizational and time management skills
    • Strong communication and active listening skills with the ability to deliver messages in a clear, concise and effective way.
    • The ability to understand technical concepts and communication with both technical and non technical, business profiles
    • Interest and experience in UX Design, e-commerce, analytics and/or CX optimization.
    • Basic knowledge of HTML/CSS and Javascript.
    • Bonus points if you have additional technical knowledge and understand the following terms: React, Vue.js, Server Side Rendering, SPA, API, SDK.

What we offer:

    • Huge impact. AB Tasty is only as great as our team. By building a strong relationship with partners, you’ll have a direct impact on the company’s success.
    • The opportunity to unleash your creativity. You’ll be free to use your imagination to envision and implement a partnership strategy to bring new deals to AB Tasty, as long as client satisfaction comes first.
    • No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility of your tasks. You’ll have every incentive to make a real impact.
    • International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English.
    • Continuous education. We offer many opportunities for each employee to learn and grow  from a mix of professional and non professional topics (a few examples of our permanent or latest classes: French lessons, blockchain, coding lessons, mental health coaching, vegan cooking, …).
    • Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible.
    • Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes, parties, and a company-wide retreat every year with employees from all countries gathering for 2 days of fun.
    • Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping. We also offer generous time off and holidays to recharge with your loved ones.
    • Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed.
    • Tons of benefits. Medical, Dental, & Vision insurance (beginning day one),  401(k) + company matching, 100% commuter reimbursement, competitive salary + bonus, because your wellness matters to us.

What you will do:

    • Build and nurture strong relationships with key stakeholders within enterprise-level client organizations.
    • Understand clients' business goals, challenges, and objectives to provide tailored recommendations and strategic guidance
    • Lead the successful Onboarding of AB Tasty's platforms
    • Develop a deep understanding of AB Tasty's product offerings and stay informed about industry trends.
    • Identify and forecast risk and growth opportunities and collaborate with Key Account Managers 
    • Proactively engage with clients to showcase additional features, services, and best practices that can further enhance their digital experiences.
Stay in Touch
Does this role not quite match your skills, but you’re still interested in what we're doing? Stay In Touch and be one of the first to hear about future opportunities!

AB Tasty is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.