Senior Technical Customer Success Manager - Spain

Madrid, Spain
Clients – Customer Success Management /
Full-time /
Hybrid
AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless experiences for customers.

Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.

Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific.

We are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the CRO expert guiding the customer through the best practices & learnings. This position will cover clients in the Spain/Italy/LATAM/Portugal markets. 

Note: We are looking for a native Spanish speaker, with a working proficiency in English.

What you will do:

    • Be responsible for the management of a customer portfolio, being retention the maximum priority
    • Build loyalty by creating an excellent relationship with existing customers
    • Undertake operational and methodological training for major accounts
    • Support clients in creating and implementing tests and personalization campaigns
    • Analyze and identify new areas for optimization following data analysis
    • Maximize your portfolio’s expansion while minimizing churn and contraction
    • Help the Sales team with the onboarding of new clients (POCs, technical support, determining the most suitable solution for the customer, presentation of products and services)

What we're looking for:

    • At least 5 years of experience in a related digital field as a Customer Success Manager or any Consulting role
    • Analytical thinker who is able to translate complex data into profitable testing ideas, data-driven mindset
    • Strong knowledge of Front-end technologies (Plain Javascript, any other front-end framework, CSS…)
    • As a bonus, you have experience with Tag Management Systems (Google Tag Manager, Tealium, Tag Commander, Adobe, etc..), analytics tools, CRO tools (ABTasty, Content Square, Optimize, Optimizely, Kameleoon, VWO, etc...)
    • Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, organized
    • Ability to punctually travel 
    • Excellent verbal and written communication skills in Spanish and proficiency in English

    • If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

What we offer:

    • Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success.
    • The opportunity to unleash your creativity. You’ll be free to contribute to the processes, the tools and the organisation of the team, according the agile principles.
    • No micromanaging. Be the owner of your effort - you’ll be one of the team and fully  trusted to take responsibility for your tasks. You’ll have every  incentive to make a real impact.
    • International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English.
    • Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
    • Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible.
    • Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes, parties, and a company-wide retreat every year with employees from all countries gathering for 2 days of fun.
    • Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity,  not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping.
    • Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think  about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed.