Customer Success Manager - Spain/Italy/LATAM

Madrid, Spain
Clients – Customer Success Management /
Full-time /
Hybrid
AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless experiences for customers.

Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.

Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others.
AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific

We are looking for an experienced Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the CRO expert guiding the customer through the best practices & learnings. This position will cover clients in the Spain/Italy/LATAM/Portugal markets. 

Note: This candidate must speak Italian & Spanish fluently, with a working proficiency in English.

What you will do:

    • Be responsible for the management of a customer portfolio following implementation
    • Help build loyalty by creating an excellent relationship with existing customers
    • Undertake operational and methodological training for major accounts
    • Support clients in creating and implementing tests and personalization campaigns
    • Analyze and identify new areas for optimization following data analysis. Previous experience with CRO tools is a plus  (ABTasty, Content Square, Optimize, Optimizely, Kameleoon, VWO, etc...)
    • Maximize your portfolio’s expansion while minimizing churn and contraction
    • Help the Sales team with the onboarding of new clients (POCs, technical support, determining the most suitable solution for the customer, presentation of products and services)

What we're looking for:

    • University degree in Engineering, Business, Economics or Marketing
    • Minimum of 3 years working experience in a related digital field
    • Excellent verbal and written communication skills in Spanish & Italian
    • Analytical thinker who is able to translate complex data into profitable testing ideas
    • Basic knowledge of CSS and HTML is required. Javascript is a plus!
    • Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
    • Ability to travel 
    • Native in Spanish & Italian, working proficiency in English

What we offer:

    • Flexible remote policy: 3 days per week
    • A fair and competitive salary package
    • Employee Stock Ownership plan
    • Trainings programs
    • An equipment budget of 240 euros to work comfortably from home
    • Seminar and team buildings