Business Analyst - Professional Services 🇫🇷 (Alternance)

Paris, France /
Clients – Customer Success Management /
Full-time
As part of the Professional Services France team, you are responsible to deliver all the professional services sold to our clients. These include campaigns implementation, campaigns analysis, recommendations, and other custom packages. You will be working closely with the Customer Success Managers and the Technical Support Engineers. You’ll also be a key part of the product feedback loop, consolidating all client needs and participating in various product enhancements processes. The Business Analyst will report directly to the Team Leader Professional Services FR.

What you will do:

    • Campaign implementation management :  
    • Support clients in creating and implementing tests and personnalisation campaigns 
    • Translate the clients needs into a clear campaign brief
    • Validate with the client the functional specifications of the campaign
    • Campaign development via WYSIWYG editor or managed by our TSE team Functional QA and delivery
    • Campaign performance analysis : 
    • Analyze the performance of test and personalization campaigns 
    • Challenge client’s’ performance KPIs according their optimization strategy
    • Optimization recommendations : 
    • Provide optimization recommendations based on clients needs
    • Product feedback & Platform enhancement: 
    • Consolidation of clients feedbacks, needs and pain points, and close relationship

What we're looking for

    • 1st experience (internship or work/study training program = alternance) in marketing / saas / digital
    • Excel knowledge, and numbers do not scare you.
    • Good written communication skills in French and English
    • Enthusiastic, open-minded, methodical and rigorous
    • Willing to develop your technical knowledge