Customer Service - Team Leader

Madrid, Spain
Clients – Customer Success Management
To support our exponential growth, AB Tasty is recruiting for a Customer Support Team Leader, in Madrid on a full time basis.

What you will do

    • You will manage the EMEA client support team
    • You will manage our internal support software, Intercom (optimisation, updates and back-office)
    • You will help create and manage client management automation projects using Intercom and other tools
    • You will implement new client communication methods You will set and manage KPIs for the team (response time, QA of responses)

What we’re looking for

    • You have a good knowledge of the digital marketing sector
    • You have a good knowledge of Intercom
    • You have excellent customer services experience
    • You have an understanding of WebAnalytics tools
    • You understand CRO and have a good business acumen
    • You have a fluent level of English Knowledge in  HTML/CSS/Javascript would be an asset