Associate Bug Master (Stage)

Paris, France /
Tech & Product – Technical R&D /
Full-time
Within the QA department of the technical team, working with a Senior Ticket Manager, you will participate in client inquiry investigation and a ticket  board management that has only one goal: to ensure  a fast, thorough  and efficient solution to any issues that might occur in our tool.

Scope of your team:
You’ll be responsible for investigating the incoming client inquiries, determining cause and assigning a developer to fix the issue.

What you'll do:

    • Manage a JIRA board under the supervision of a Senior Ticket Manager;
    • Read the tickets carefully and edit any parts you deem misleading;
    • Ask for or provide missing information that may help with solving the issue;
    • Determine probable cause and priority of the issue;
    • Assign the ticket to the proper developer;
    • Communicate closely with Client Success Managers, Technical Support Experts, Developers and QA team.

What we're looking for:

    • You have a tech background and a desire to reach a more polyvalent role with clients interactions;
    • Or you have a business background with a strong interest and capabilities in tech;
    • You have an interest in software development and data management;
    • You are able to think outside the box to identify and solve problems ;
    • You are able to handle multiple tasks in an environment where activities are happening at a fast pace;
    • You speak English at professional level;
    • You are curious and motivated to participate in the AB Tasty adventure!