Customer Success Manager - UK
London, United Kingdom
Clients – Customer Success Management /
Full-time /
Hybrid
AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless experiences for customers.
Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.
Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific.
Upon joining AB Tasty, you will become part of our UK Customer Success team. You will work closely with them to ensure our clients are making the most out of the AB Tasty tools. You will also gain your own client portfolio to structure successful relationships and be their main point of contact in order to manage their day-to-day requests.
Contract & Location:
- Permanent full-time contract
- London Office
- Smooth remote work policy (up to 3 days a week)
What you will do:
- Be responsible for the management of your client portfolio following implementation
- Help build loyalty by creating excellent relationships with clients
- Brainstorm and suggest Conversion Rate Optimisation experiments and personalisation campaign ideas with clients
- Assist clients in creating campaigns by working closely with the technical team
- Analyse and identify new areas for optimisation following data analysis
- Maximise your portfolio’s expansion while minimising churn
- Undertake operational and methodological training for major accounts
- Help the sales team with the on-boarding of new clients (proof of concepts, technical support, determining the most suitable solution for the customer, presentation of products and services)
What we are looking for:
- 2-3 years working experience in a related field
- Excellent verbal and written communication skills in English
- Analytical thinker who is able to translate complex data into profitable marketing plans
- Knowledge of HTML and CSS. JavaScript knowledge is a bonus!
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
- Ability to travel
What we offer:
- Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
- The opportunity to unleash your creativity. You’ll be free to contribute to the processes, the tools and the organisation of the team, according the agile principles
- No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
- International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English
- Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
- Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
- Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
- Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping
- Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed
