Product Education Manager

All Offices /
Tech & Product – Product /
Full-time
AB Tasty (www.abtasty.com) is the experience optimization & feature management company accredited in the 2021 World HappyIndex®AtWork category by choose mycompany.

We help build the internet of the future by allowing brands to address their users in a personalized way, validate ideas through experimentation, and innovate throughout the software development life-cycle with feature management.

AB Tasty isn't about helping brands to push a hard sell. We're about helping them sell better & innovate, by creating more loyal consumers and better user experiences across all their digital properties. 

We must be on to something, since we're proud to say we have:
900+ customers, including AshleyHomeStore, Assurant, Cartier, L’Oreal, USA TODAY, and Sephora
240+ employees in 6 countries on 3 continents (Americas, Europe, Asia)Raised $64 million to grow globally
Ranked a Leader in the Forrester Experimentation & Feature Management Wave

Bonus: we're nice, too, we promise! 

2 prerequisites if you want to join the AB Tasty team:
- Be a genuinely kind person! (we take this one seriously, it's half the battle in the recruitment process)
- Have a passion, whatever it may be :)

As a member of our Product team, you will be leading the self-service education for our products. You will take on the challenge of building, designing, and maintaining the eLearning and in-app education from the ground up. The goal of the role is to create a self-service experience focused on onboarding, product adoption and utilization of existing and new features. To be successful in this role you must be passionate about knowledge sharing and have the ability to inspire our users on a daily basis to achieve value with our products.

Contract & Location

    • Permanent full-time contract.
    • We have offices in France, UK, Germany, Spain, with a smooth remote work policy (up to 3 days a week).
    • Working remotely full time (visiting your team 3 days per quarter) is also an option for experienced profiles.

A few examples of your responsibilities

    • Development and execution of a robust product education program from e-learning and certifications, to a learning hub, and more 
    • Work cross-functionally with Partner & Customer Success colleagues to deliver a blended learning experience
    • Create video tutorials, e-learning programs, develop product tours and an in-app experiences to accelerate onboarding, activation, aha moments, utilization & adoption
    • Leverage heatmaps, session recording, and analytic tools (eg Mixpanel) to identify opportunities for new or improved educational engagement
    • Build, monitor, and report on the quality and impact of product education 

What we look for

    • A bit of experience. Experience with product education and software training . 3+ years of experience driving self-service through educational content in a B2B SaaS context. Knowledge of learning management systems with the technical skills to leverage authoring tools such as Genially & SCORM
    • Great writing skills. You have proven ability to synthesize a lot of information into key insights that resonate with cross-functional audiences. You are able to craft instructional content and training programs that clearly and efficiently help end users achieve an objective
    • Drive. Excellent organizational and time management skills. You’re energetic, hard-working, and have the will to persevere through adversity until the job is done - and done impeccably. You’re massively into getting results, and always aim for excellence in what you do.
    • Initiative. Once you understand the scope of a project, you’re able to work independently and lead others, often coming up with ingenious ways to reach your goals and the team goals. In addition, you’re constantly exploring the world around you, looking for new ideas and opportunities.
    • Passion for the field. You breathe eLearning & technology: you’re not afraid of video or photo editing and design solutions
    • Communication: You speak and write English to a native level; Native-level French/German/Spanish  is a plus

What we offer

    • Huge impact. Information you gather on the market and spread to our team can be a real game changer to help them close new deals. 
    • The opportunity to unleash your creativity. You’ll be free to use your imagination to envision and implement a market intelligence strategy to guide the decision-making process of Sales.
    • No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact.
    • International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English.
    • Continuous education. We offer many opportunities for each employee to learn and grow  from a mix of professional and non professional topics (a few examples of our permanent or latest classes: French lessons, blockchain, coding lessons, mental health coaching, vegan cooking, …).
    • Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible.
    • Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes, parties, and a company-wide retreat every year with employees from all countries gathering for 2 days of fun.
    • Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping.
    • Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed.