Paris, France /
Clients – Customer Success Management /
As part of the CLIENT team the Account Manager is responsible for the continued support of our clients and finding the best way to increase value and revenues with them through further service and product sales and the best ways to make the most out of AB Tasty solutions.
Manage a global portfolio of clients < 23 000 k $ ARR
Drive revenue by growing existing accounts, through upsell and cross-sell of services and products
Identify accounts with high growth potentialBe responsible for the management of a customer portfolio following implementation
Communicate and identify ROI for clients to show cost/benefit example to clients
Help build loyalty by creating an excellent relationship with existing customersNegotiate and close sales cyclesUndertake operational and methodological training for major accounts
Support clients in creating and implementing tests and personnalisation campaigns
Analyse and identify new areas for optimisation following data analysisPut into action the projects desired by the company on this slice of the portfolio: Brooklyn, Automation, automated payments...