Customer Success Manager - DACH

Cologne, Germany /
Clients – Customer Success Management /
As part of the Customer Success team you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions whilst working in close collaboration with the sales, account management and technical teams.

What you will do

    • Be responsible for the management of a customer portfolio following implementation
    • Help build loyalty by creating an excellent relationship with existing customers
    • Undertake operational and methodological training for major accounts
    • Support clients in creating and implementing tests and personalization campaigns
    • Analyse and identify new areas for optimisation following data analysis
    • Maximise your portfolio’s expansion while minimizing churn and contraction
    • Help the Sales team with the on-boarding of new clients (POCs, technical support, determining the most suitable solution for the customer, presentation of products and services)

What we're looking for

    • Fluent level of German
    • University degree in Business, Economics, IT or Marketing
    • Excellent verbal and written communication skills in English
    • Analytical thinker who is able to translate complex data into profitable marketing plans
    • Knowledge of HTML, CSS, and JavaScript
    • Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
    • Ability to travel