IT Support Specialist
Stockholm
Product & Tech – ProdDev: ProdDev Global IT /
Full-Time Employee /
Hybrid
Since 2014, Acast has been creating the world’s most valuable podcast marketplace, building
the technology which connects podcast creators, advertisers and listeners.
Its marketplace spans more than 125,000 podcasts, 2,700 advertisers and c.1 billion quarterly listens.
Crucially, those listens are monetized wherever they happen - across any podcasting app or
other listening platform.
The company operates worldwide and is headquartered in Stockholm, Sweden. Acast is listed on the Nasdaq First North Premier Growth Market.
About the role
We’re a 100% cloud-based company from our customer offering to our internal IT systems. This makes us different from the common server-based infrastructure that’s usually found at companies as we don’t work with an Active Directory for instance.
Our Internal-IT team is global and we support our colleagues all across the globe remotely, we currently have colleagues in 12 countries and 8 different time zones. Your primary focus will be to support our Sweden and Europe based employees, but you might also get requests from our Australia or US based teams from time to time.
Working in a global company and supporting the staff remotely and on-site in the Stockholm office with general IT related problems. You have a support-based mindset, and will work on tasks such as scripting, automation and general workspace administration/setup.
We're a team that's passionate about what we do, helping those around us succeed, and as such we'd love someone who's used to explaining technical issues to others at various skills + knowledge levels. As such, it's crucial you've had a few years of experience in a similar role to this.
Who you are
- Have experience/interest in automation and scripting.
- Have experience/interest in learning to manage Google Workspace or Microsoft 365
- Have experience/interested in learning to manage MDM systems such as Microsoft Intune, Jamf, Mosyle, Kandji etc.
- Have experience/interested in setting up ITSM systems such as Jira Service Desk, Service Now, Freshservice etc.
- If you have experience managing and setting up these systems it's a huge plus:Google Workspace, Freshservice, Mosyle, Intune, Make
- Are familiar with mixed environments consisting of Mac OSX, Windows, Android and iOS devices.
- If you've had experience writing technical documentation or hosting workshops, that's definitely a plus!
Acast is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, gender, sexual orientation, religion, ethnicity, national origin or any of the other wonderful characteristics that make us different.
Culture is our number one priority as a business. We believe people come first, and we work every day to enable autonomy, continuous improvement and bring out the best in people. We’re global and have remote teams, so it’s even more important that we strive for an open, inclusive and caring environment where everyone feels visible and welcome. We consider ourselves a modern organization driven by strong values to create the best, most fulfilling and nurturing culture.
We very much look forward to finding the next great person to join our cause!
