DevOps Engineer (Remote)

Orlando, Florida /
Engineering – Platform Engineering /

We are seeking an experienced DevOps Engineer to join the accesso® Ticketing Group’s Site Reliability Engineering team, which serves as the backbone of accesso’s enterprise ticketing platforms consisting of over 20 applications such as ticket sales, access control, and reporting. You will work alongside a team of cloud and software engineers to ensure the security, scalability, and reliability of our production and non-production infrastructure across 7 data-centers globally.

As part of the accesso Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue, and improve the guest experience. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.

Location: United States; then, you choose what works for you! This role can be performed 100% remotely anywhere in the US, at one of our office locations in the US, or a hybrid version of in-office and remote. 
Reports to: Director, Site Reliability Engineering
Travel Requirement: Up to 10%


    • Develop, maintain automation processes and tooling for release large mission critical application in our cloud SaaS solutions
    • "Make things scale": build software automation that enable digital experiences in the physical world, use insights to design metrics-driven automation, collaborate with Engineering teams to improve platform reliability and performance
    • Observability, capacity planning, system and service performance analysis and tuning
    • Collaborate and communicate. Within the organization, you will draft and communicate maintenance plans to the rest of the organization, develop and influence tools used, and standardize processes that empower accesso’s engineering teams to ensure effective and efficient operations. Externally to clients and vendors, you may serve as an escalation point and as a SME on accesso platforms and processes
    • Develop, maintain, and analyze automation processes and tooling for on-prem and AWS environments

Technologies You May Work With:

    • Configuration management or IaC using Jenkins, git, Ansible, CloudFormation, Terraform.
    • CI/CD tools such as Jenkins
    • HTTP ingress routing using CDN, L4-L7 load balancing, HAProxy, Apache, Zuul
    • Linux (mostly Red Hat 6/7), system tracing, package management, performance analysis
    • Amazon Web Services (AWS)
    • Note: these are not must-have requirements. If you're managing IaaS or SaaS at scale (or want to learn), we want to hear from you


    • 2+ years of CI/CD automation processes and tooling on large scale cloud environment and tool building.
    • 2+ years containerization and Kubernetes
    • 2+ years of highly-available or high-volume site reliability engineering or systems administration
    • 2+ years of infrastructure automation, configuration management or immutable artifact orchestration
    • Strong with 1+ languages (e.g. Python, Java, Kotlin, Go (golang), bash) and git
    • Willingness to develop SRE practices within an agile DevOps culture
    • Periodic participation in an after-hours deployment on multiple datacenter.
    • You understand the importance of and have implemented infrastructure and application security
    • We’re not looking for you to have architected any major cloud infrastructure. But, you should be familiar with the design and deployment of enterprise-level systems in the cloud. AWS is what we use, however any cloud platform is acceptable
    • BONUS: You possess or are pursuing an AWS certification

Perks & Benefits

    • Competitive compensation package including discretionary annual bonus opportunity.
    • 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter);
    • 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
    • Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
    • 4-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement;   
    • Four different medical insurance plans to choose from, including an employer-contributed HSA;
    • Employer-paid short & long-term disability and life insurance;
    • Matching 401K;
    • Unlimited access to Udemy for Business for continued learning and career development;
    • A flexible work schedule around our core business hours.

Life at accesso:
At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. Learn more about Diversity & Inclusion at accesso

ABOUT accesso

Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.