System Specialist

Telecommute /
Client Operations – Client Success /
Corporate
Position Overview:
 
We are looking for an experienced System Specialist who will be part of a growing team responsible for implementing and supporting our accesso Siriusware Point-of Sale ticketing solution. As part of the accesso® Ticketing Group, you’ll contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the guest experience. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships and so much more.  We move rapidly and look for team members with excellent problem-solving techniques and the ability to make sound decisions, thinking quickly on their feet in all situations.

The System Specialist should be a tech-savvy, solutions-oriented multi-tasker, committed to providing relentless customer service to our clients. A team member who can gain product knowledge rapidly and who is committed to continuing their growth, both with lead and self-taught skills, will be most successful. An ideal candidate would be a self-driven client services professional who loves to work with people and technology equally.
 
Location: Telecommute
Reports to: Director, Client Success
Travel Requirement: Less than 10%

Responsibilities Include:

    • Troubleshooting issues and implementing solutions
    • Assisting with and/or performing system upgrades
    • Recommending appropriate hardware and software configuration
    • Providing software support for the accesso Siriusware product as needed, on client site as well as remotely via email, phone, and virtual meetings
    • Training client staff on the use of the software
    • Serving as a member of the after-hours emergency technical support team

Qualifications:

    • 1-year experience with Sirius Software applications
    • A working knowledge of computers, including experience with Microsoft Windows and PCs
    • Patience, empathy, poise, ability to remain calm in a crisis
    • Desire to work independently with minimal direction
    • Adherence to systematic troubleshooting procedures and appropriate escalation techniques
    • Have exceptional organizational skills and the ability to self-prioritize tasks.
    • Possess superb critical thinking and are solutions and detailed oriented.
    • Strong communication skills, both verbal and written, with the ability to work well within a team environment that includes remote employees. You will need strong interpersonal & team skills.
    • BONUS: A college degree is preferred in Business, Communication, Technology or related field
    • BONUS: You have a high comfort level with technology and have working knowledge of SQL server or database systems
    • BONUS: Previous experience with accesso software applications is ideal, though experience in ticketing and/or a passion for our core markets is also helpful in developing client relationships and will accelerate understanding and success of the product, thus the success of the individual.

Perks & Benefits:

    • Competitive compensation package including discretionary annual bonus opportunity.
    • 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter);
    • 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
    • 2-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement;   
    • Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
    • Three different medical insurance plans to choose from, including an employer-contributed HSA;
    • Employer-paid short & long-term disability and life insurance;
    • Matching 401K;
    • Unlimited access to Udemy for Business for continued learning and career development;
    • A flexible work schedule around our core business hours.


WORKING AT accesso

accesso is taking precautions to protect the health and wellness of our employees around the world during the current pandemic, including but not limited to the temporary suspension of business travel and the implementation of remote work.

Albert Einstein said, “In the midst of difficulty lies opportunity.” At accesso, this time of uncertainty has created opportunities for us to strengthen our partnerships as we continue innovating on future technology needs in a post-COVID world; to grow as a company as we identify areas for improvement in business processes and practices; and to focus on our wellbeing as we learn to navigate a new circumstance while staying meaningfully connected with our individual selves, families and teams.

When we are in the office, we have FUN! From our bright, open spaces, foosball and ping-pong tables, caffeine and snack-filled cafes, we’ve created office environments all over the world that nurture our team members’ creativity and fosters our company’s core values: Passion, Teamwork, Commitment, Integrity, and Innovation. These values are celebrated globally, by region, and by team through a multitude of recognition programs such as iValue, Rockstar, and Legends Awards. We are empowered to do our jobs and then are recognized and rewarded for doing it well.

Our teams work really hard, encourage and motivate one another, and love to celebrate personal and professional accomplishments as a family. This creates an atmosphere where people are eager to solve problems together and want to continuously do better for not only themselves, but for their teams and peers.

We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another’s unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another’s unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. Read more about Diversity & Inclusion at accesso.

ABOUT accesso

At accesso, we understand that technology is a critical component to our client’s success and the happiness of their guests. No business should have to settle for technology that creates more issues than it solves! Technology should be the solution, not the problem.
 
Our clients need powerful technology solutions to grow their businesses and create connected guest experiences – and accesso delivers! That’s why over 1,000 venues in 30 countries have chosen to partner with us.​
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The status quo is not an option. If you’re not moving forward, you’re falling behind. With our accesso solutions, venues can empower their staff with the control, data and confidence to make informed decisions that will drive revenue, create operational efficiencies and improve guest experiences.