Site Reliability Engineer - Observability and Asset Management

Telecommute /
Engineering – Platform Engineering /
Position Overview:

The Site Reliability Engineer's objective is to "make things scale" which includes building software that automates experiences, developing utilities that provide insights/metrics, and providing instrumentation for the Engineering teams to more efficiently scale the platform.

Our guest experience management platform helps businesses curate amazing experiences for their customers, connecting existing disparate data points to tell a more comprehensive story of who the customer is, where they are in the moment, what they might enjoy and when helpful suggestions will be most beneficial. As part of the guest experience team, you’ll help bridge the digital divide between guests and businesses, helping guests to enjoy a better experience and businesses to cultivate loyal customers and drive revenue.

The Site Reliability Engineer - Observability and Asset Management will bring expertise in designing and supporting highly-scalable, highly-available observability, monitoring, logging and application performance monitoring platforms.  You will be involved in the design, implementation, and management of these platforms. You will debug problems in production and test environments, advise developers on best practices applicable to the environment, and maintain high-volume clusters in multiple datacenters. You will develop automation that improves deployment speed and service reliability of these platforms. Additionally you will handling asset management across the environments which will include defining inventory and tagging standards which will be used by the various monitoring application and automation.

Location: Telecommute
Reports to: Engineering Manager, SRE
Travel Requirement: Up to 25%

Responsibilities Include:

    • Observability, capacity planning, system and service performance analysis and tuning
    • Developing customer facing dashboards to expose various metrics and KPI’s
    • Designing usable visualizations to help end-users gain a better understanding of the environment at large
    • Implement Machine Learning capabilities to more efficiently identify and mitigate environmental issues
    • Design and manage a CMDB or Asset Management database

Technologies You May Work With:

    • Metrics and monitoring: statsd, ELK, PagerDuty, Slack, Prometheus, Solarwinds, BMC Patrol, Dynatrace
    • Configuration management: Ansible Tower, Terraform, Packer
    • Operating Systems: Linux (Mostly Red Hat) and Windows Server
    • Containerization and virtualization technologies:  Docker Enterprise, Rancher, AWS, Azure, VMWare
    • Messaging: Kafka, RabbitMQ
    • Databases: Couchbase (NoSQL, N1QL), memcached, Elasticsearch, PostgreSQL, Oracle
    • L2-L7 frame/packet/session inspection: netflow, WAF, pcap
    • Other tooling: Linkerd, Contour, Hashicorp Consul and Vault, Open Policy Agent


    • 3+ years of enterprise level site reliability engineering or systems engineering
    • 1+ years of infrastructure automation, configuration management or container orchestration
    • 3+ years enterprise architecture and/or designing large scale infrastructure solutions
    • Strong with one or more languages (Go, Python, Java, JS or bash) and git
    • BA/BS in Computer Science, Information Technology or a related technical field (preferred, but not necessary)
    • Periodic participation in an after-hours on-call rotation supporting production environments 24x7
    • Ability to learn and adapt SRE practices and actively promote a DevOps culture

Perks & Benefits:

    • Competitive compensation package including discretionary annual bonus opportunity. 
    • 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter); 
    • 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about; 
    • 2-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement;   
    • Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
    • Three different medical insurance plans to choose from, including an employer-contributed HSA; 
    • Employer-paid short & long-term disability and life insurance; 
    • Matching 401K; 
    • Unlimited access to Udemy for Business for continued learning and career development; 
    • A flexible work schedule around our core business hours. 

WORKING AT accesso

accesso is taking precautions to protect the health and wellness of our employees around the world during the current pandemic, including but not limited to the temporary suspension of business travel and the implementation of remote work.

Albert Einstein said, “In the midst of difficulty lies opportunity.” At accesso, this time of uncertainty has created opportunities for us to strengthen our partnerships as we continue innovating on future technology needs in a post-COVID world; to grow as a company as we identify areas for improvement in business processes and practices; and to focus on our wellbeing as we learn to navigate a new circumstance while staying meaningfully connected with our individual selves, families and teams.

When we are in the office, we have FUN! From our bright, open spaces, foosball and ping-pong tables, caffeine and snack-filled cafes, we’ve created office environments all over the world that nurture our team members’ creativity and fosters our company’s core values: Passion, Teamwork, Commitment, Integrity, and Innovation. These values are celebrated globally, by region, and by team through a multitude of recognition programs such as iValue, Rockstar, and Legends Awards. We are empowered to do our jobs and then are recognized and rewarded for doing it well.

Our teams work really hard, encourage and motivate one another, and love to celebrate personal and professional accomplishments as a family. This creates an atmosphere where people are eager to solve problems together and want to continuously do better for not only themselves, but for their teams and peers.

We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another’s unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another’s unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. Read more about Diversity & Inclusion at accesso.

ABOUT accesso

At accesso, we understand that technology is a critical component to our client’s success and the happiness of their guests. No business should have to settle for technology that creates more issues than it solves! Technology should be the solution, not the problem.
Our clients need powerful technology solutions to grow their businesses and create connected guest experiences – and accesso delivers! That’s why over 1,000 venues in 30 countries have chosen to partner with us.​
The status quo is not an option. If you’re not moving forward, you’re falling behind. With our accesso solutions, venues can empower their staff with the control, data and confidence to make informed decisions that will drive revenue, create operational efficiencies and improve guest experiences.